FAQ

The following browsers are recommended:

• Google Chrome version 80 and later;
• Yandex.Browser version 20 and later;
• Opera version 67 and later;
• Firefox version 75 and later;
• Edge version 18 and later;
• Safari version 12 and later.

 

• for domestic trains on the territory of Russia operated by the carriers JSC Federal Passenger Company, OJSC Russian Railways, JSC Yakutian Railways, CJSC Grand Service Express – 90 days before train departure, OJSC Sakhalin Passenger Company – 60 days before train departure (passengers, can find out when tickets go on sale at this link);
• for trains owned by the railways of Belarus - 60 days in advance at 08:00 Moscow time;
• on the trains of railway companies from Kazakhstan and Kyrgyzstan – at 5:00 Moscow time 45 days before train departure;
• on the trains of railways companies from Tajikistan, Uzbekistan, Lithuania, Latvia and Estonia – at 8:00 Moscow time 45 days before train departure;
• from an intermediate station – 3 days before train departure (unless otherwise stated by the carrier);
• on international trains (to the far abroad), as well as on trains No. 1/2 Moscow – Minsk, No. 2/1 Riga – Moscow, No. 3/4 Moscow – Brest, No. 7/8 Moscow – Brest, No. 11/12 Moscow – Minsk, No. 26/25 Grodno – Moscow, No. 28/27 Brest – Moscow, No. 33/34 Moscow – Tallinn, No. 39/40 Moscow – Polotsk, No. 50/49 Brest – St. Petersburg, № 51/52 Brest – St. Petersburg, No. 55/56 Moscow – Gomel, No. 64/63 Minsk – Novosibirsk, No. 66/65 Minsk – Murmansk, No. 83/84 Gomel – St. Petersburg, No. 96/95 Brest – Moscow, No. 104/103 Brest – Novosibirsk and No. 134/133 Minsk – Arkhangelsk – at 8:00 Moscow time 60 days before train departure;
• on suburban trains – at 8:00 Moscow time 10 days before train departure;
• on suburban trains showing "Lastochka" seats to Veliky Novgorod – St. Petersburg – at 8:00 Moscow time 90 days before train departure.

Booking electronic tickets on the site is not possible during the technological breaks of the Express computer system between 3:30 and 4:00 Moscow time.

* on separate trains – 60 days before train departure.

All enquiries related to the purchase of electronic tickets on the site of OJSC Russian Railways and on the RZD Passengers mobile app should be sent to the email address ticket@rzd.ru.

To check the status of the ticket, specify the login or e-mail address you used to book the order; the booking date and time, the order number. If you do not have the ticket, indicate the train route and number and the passenger’s full name. The support service operates 24/7.

On the site of OJSC Russian Railways, electronic shipping documents (control coupons of electronic baggage receipts) for the carriage of the following types of baggage can be made:

• transportation of small pets;
• transportation of hand luggage for an additional fee (electronic, household, video and audio equipment in accordance with Paragraph 108 "Rules for the Transport of Passengers, Luggage and Cargo Luggage by Rail);
• transportation of oversized luggage on special conditions (prams, strollers, bicycles and kayaks, etc.).

Booking electronic shipping documents on the website of OJSC Russian Railways is made by an internal communication to the trains of the Federal Passenger Company not less than 1 hour before the train’s departure from the initial station on the route.

Booking electronic tickets through the website of Russian Railways is carried out:

• during the purchase of an electronic ticket;
• linked to an electronic ticket purchased earlier (in the user’s personal account);
• linked to a ticket purchased at a ticket office (in the user’s personal account in the section "booking/Issuing Services for Tickets").

Booking an electronic shipping document for returned electronic tickets is not possible.

If the result of booking an electronic shipping document is positive, the user is issued a control coupon of the electronic baggage receipt with the details of the carriage and a 2D bar code.

The user should print out the control coupon of the electronic baggage receipt on paper (A4 size) and present it when boarding the train.

In case of an incorrect booking of the electronic shipping document, you can cancel the order up to the moment of payment.

In case of a refusal of the previously paid transportation on the site of OJSC Russian Railways, a return of the electronic shipping document is made at least 1 hour before the train’s departure from the initial station on the route.

If the electronic shipping documents are returned via the OJSC Russian Railways website after the set deadlines (up to the moment of the train’s departure from the initial station on the route), only the seats are refunded (if available, by the electronic ticket designed for the carriage of luggage in specially equipped passenger carriages). No refund on payments is made to the bank card. Payment refunds are made in a claim procedure by the passenger applying to the ticket office of the Federal Passenger Company.

If there are vacant seats/berths, the passenger has the right to travel on a train departing earlier than the train for which the ticket was originally purchased.

Rebooking tickets for a train departing earlier is made to the station indicated on the ticket or to a carriage of the carrier for which the original ticket was issued if less than 24 hours remain before the departure of the train.

Rebooking tickets for a carriage whose type or class corresponds to a higher or lower category on the same train for which the original ticket was booked can be done if less than 24 hours remain before the departure of the train.

Tickets purchased at fares that do not provide for fare refunds when returning an unused ticket can be rebooked for tickets purchased at fares under the same condition.

If a ticket is rebooked for a train or a type or class of carriage in a higher category or for another train route without changing the destination station, the passenger will be charged the fare difference.

If a passenger intends to rebook a ticket for a train or a type or class of a carriage in a lower category or for another shorter train route without changing the destination station, he/she is refunded the fare difference.

If, when rebooking a ticket, the cost of the new ticket in accordance with the tariffs in force at the time of the rebooking is higher than the cost of the ticket that was originally purchased, the passenger will be charged the fare difference.

If, when rebooking a ticket, the cost of the new ticket in accordance with the tariffs in force at the time of rebooking is lower than the cost of the ticket that was originally purchased, the fare difference will be refunded to the passenger.

Rebooking tickets for another passenger is not allowed.

Rebooking tickets issued at the fare for the transportation of children can be done for children over 10 years of age.

If a child turns 10 years of age on the day the train departs, then rebooking and reissuing a ticket issued at the fare for the transportation of children for a ticket at the fare for the transportation of an adult passenger is not required.

When rebooking a ticket, the passenger is charged a fee established by order of the Federal Antimonopoly Service of the Russian Federation. The fee for reissuing a ticket is 222 roubles 70 kopecks.

Currently, travel on domestic routes (from/to stations of the Russian Federation) on trains operated by carriers of the Russian Federation is only available for children aged 0 to 10 who are citizens of the Russian Federation upon presentation of a birth certificate with a note on the citizenship of the Russian Federation. In sleeping compartments, compartments, reserved seat/berth and general (with seats) carriages, the fare for transporting children who are citizens of the Russian Federation is 35% of the full (adult) fare. The child's age is determined on the day the trip begins. If the child turns 5 years of age on the day of the train's departure, a travel document (ticket) is issued for him/her free of charge if the child does not occupy a separate seat/berth.

If the child turns 10 years of age on the day of the train's departure, a travel document (ticket) is issued for him/her at the fare for transporting children. In other cases, from the moment the child reaches the age of ten, a ticket with a discount established for the travel of children aged 10 to 18 is issued for the child.

Citizens of the Russian Federation aged 10 to 18 are granted a 50% discount on the fare for an adult passenger in general (including carriages with seats) and reserved seat carriages, in carriages in the 2nd and 3rd classes in motor-car rolling stock on long-distance trains of all categories on domestic routes (from/to stations of the Russian Federation) on trains operated by carriers of the Russian Federation. In double-decker passenger carriages with 4-berth compartments on long-distance trains in all categories on domestic routes (from/to stations of the Russian Federation) on trains operated by carriers of the Russian Federation, a discount of 50% is established on the fare for travel of an adult passenger in reserved seat carriages for a similar distance.

The discount is not provided on high-speed trains numbered 701-788.

Discounted travel documents (tickets) are issued to passengers who are under 18 years of age at the time of train departure.

Certificates from school (general education institution) are not required.

• domestic Russian services;
• international services to the near abroad: the CIS and Baltic countries, as well as Abkhazia;
• international train No. 306 Irkutsk - Ulaanbaatar;
• fast suburban trains with seats operated by the OJSC Central Suburban Passenger Company;
• suburban trains without any provision of seats/berths operated by Kuban Express-Prigorod JSC and running between the following stations:
  • Adler – Rosa Khutor;
  • Adler – Imeretinsky resort;
  • Adler – Airport.
• suburban trains without any provision of seats/berths operated by Chernozemye JSC and running between the following stations:
  • Voronezh – Voronezh-Kursky;
  • Michurinsk-Uralsky – Novoe Depot/New Depot;
  • Michurinsk-Uralsky – stopping point(s) 416 km.

A ticket for a long-distance train is issued on the basis of the information contained in an identity document.

Identity documents which can be used when booking a ticket for a long-distance train include:

1) a passport of a citizen of the Russian Federation which proves the identity of a citizen of the Russian Federation on the territory of the Russian Federation (hereinafter referred to as the passport of a citizen of the Russian Federation);

2) a passport of a citizen of the Russian Federation which proves the identity of a citizen of the Russian Federation outside the territory of the Russian Federation;

3) a diplomatic passport;

4) a service passport;

5) a passport of a citizen of the USSR which proves the identity of a citizen of the Russian Federation;

6) a passport of a foreign citizen;

7) a temporary identity card of a citizen of the Russian Federation;

8) a birth certificate of a person under the age of 14;

9) an identity card of a service person of the Russian Federation;

10) a seafarer’s identity card;

11) a military ID of service personnel and cadets of military educational organisations;

12) a certificate of release from prison;

13) a convict identity document;

14) a residence permit of a foreign citizen or stateless person;

15) a certificate on the identification of a foreign citizen or stateless person;

16) a certificate of return from a CIS country;

17) a certificate for a foreign citizen (stateless person) proceeding to the embassy of the country of the state of his citizenship (former permanent residence);

18) a certificate for proceeding to the diplomatic representation of a foreign state in the Russian Federation;

19) a temporary identity card of a stateless person in the Russian Federation;

20) another document established by federal law or recognised in accordance with an international treaty to which the Russian Federation is a signatory as a document proving the identity of a foreign citizen and (or) a stateless person.

Placing an order for the purchase of electronic tickets for long-distance trains via the Internet has a number of specific features.

Electronic tickets booked and issued via the website is based on passenger information from the citizen’s following identification documents:

• passport of a citizen of the Russian Federation;
• foreign passport of a citizen of the Russian Federation;
• passport of a foreign citizen;
• residence permit of a foreign citizen or stateless person;
• passport of a citizen of the USSR;
• seafarer’s identity card;
• birth certificate;
• military ID for conscripts, contract soldiers and cadets;
• military personnel identification card;
• identity card of a stateless person;
• certificate of release from prison;
• diplomatic passport;
• service passport (except for seamen and diplomatic passports);
• certificate of return from CIS countries.

 

By default, upcoming trips are displayed 90 days before the train’s departure in the section "My Orders" in your personal account.

To view previously issued tickets, go to archived trips and specify the desired period.

To display orders correctly, we recommend using the following browsers:

• Google Chrome version 80 and above;
• Yandex Browser version 20 and above;
• Opera version 67 and above;
• Firefox version 75 and above;
• Edge version 18 and above;
• Safari version 12 and above.

 

In accordance with Letter No. 03-03-10/438 from the Ministry of Finance of the Russian Federation dated 14 January 2014, as well as Order No. 322 (as amended on 21 July 2016) issued by the Ministry of Transport of the Russian Federation on 21 August 2012 "On the Establishment of Forms of Electronic Tickets for Rail Transport," with regard to the issue of documentary evidence for expenses related to employees’ business trips, including electronic tickets, we hereby inform.

In accordance with Paragraph 2 of Order No. 322 (as amended on 21 July 2016) issued by the Ministry of Transport of the Russian Federation on 21 August 2012 "On the Establishment of Forms of Electronic Tickets for Rail Transport," the control coupon of an electronic ticket (that is, an extract from the automated control system passenger transportation on rail transport) are documents of strict accountability and can be used for cash settlements and (or) settlements using payment cards without the use of cash registers by organisations and individual entrepreneurs.

Thus, if the expenses for the purchase of a railway ticket are confirmed for the purposes of taxation of the organisation’s profits, additional documents confirming the payment for the ticket, including an extract confirming payment by bank card, are not required.