FAQ

It is due to exchange rate differences. The fare on international services:

• with the CIS countries, Latvia, Lithuania, Estonia, Abkhazia is expressed in Swiss francs;
• with European countries (non-CIS), in euros.

The fare is paid on the website in Russian rubles at the official exchange rate set by the Central Bank of the Russian Federation as of the day of e-ticket confirmation.

Ticketing policy is the same as for domestic train services. Yet the ticket for an international train service can only be obtained from international ticket offices in Russia.

When boarding a train that runs between Russia and Latvia/Belarus:

• you must produce your passport (or any other ID document used for verification purposes to confirm your e-ticket);
• you should preferably carry a print out of your e-ticket with a boarding pass (A4).

When boarding an international train service (with non-CIS countries), you must produce:

• your passport (or any other ID document used for verification purposes to confirm your ticket);
• your e-ticket with a boarding pass (print out or on the screen of your cell phone).

In this case, you must obtain a paper ticket and produce it together with the document specified therein when boarding the train.

Either on the website or at an international ticket office in Russia.

Ticket returns abroad are subject to the production of a paper ticket previously obtained in the Russian Federation. That said, only seat returns are possible; refund policy is as follows:

• If a ticket was issued for travel to the CIS countries and the Baltic states or Abkhazia, you must go to a ticket office in Russia within six months of the train departure date and produce:
  • seat return form;
  • your unused ticket;
  • the passenger’s identity document.
• If a ticket was issued for travel to non-CIS countries, you must go to an international ticket office in Russia within one month of the train departure date and submit:
  • your ticket marked as unused (specifying the passenger’s inquiry date and time);
  • a refund application.

More details of returns of e-tickets for international train services.

In the case of ticket returns for train services with the CIS countries and the Baltic states, as well as Abkhazia, refundable are:

• if at least 24 hours before the train is due to depart, the fare consisting of the ticket price and third class fare;
• if between 6 and 24 hours before the train is due to depart, the ticket price and 50% of third class fare;
• if less than 6 hours before the train is due to depart yet not more than one hour after the train departs from the passenger’s boarding station or due to illness/accident within 10 full days from the expiry of documentary evidence, the ticket price. Third class fare is non-refundable in these cases.

In the case of ticket returns for train services with non-CIS countries:

• at least 6 hours before the train is due to depart, the fare is fully refundable;
• less than 6 hours before the train departure time specified in the travel document, the fare is non-refundable.

The amount of the fee charged for e-ticket refunds:

• in respect of train services with the CIS countries and the Baltic states, as well as Abkhazia, 3 rubles and 20 kopecks (from 1 January 2023) per seat;
• in respect of train services with non-CIS countries, 5 Swiss francs per seat (in Russian rubles at the exchange rate set by the Central Bank as of the refund day).

More details of returns of e-tickets for international train services.