Reservation of tickets

Our web-site and RZD Passengers mobile app (hereinafter referred to as the "app") provide a natural person with an opportunity to order and pay for the e-tickets (no fees charged) using his/her bank card.

The services of the site and the apps available to the user can only be used for their intended purposes – the sale of electronic travel and transportation documents and services for individuals.

In the event that violations are detected, information about violations is received from third parties or other signs are identified that may indicate violations of the procedures for using the services of the site and apps, Russian Railways, as the owner of the web resources, has the right to suspend or terminate access to the authorised user's personal account.

The user’s account will be blocked with no possibility of recovering the account in the following cases of violation of the procedure for using the services of the website and mobile app:

• ​booking electronic tickets using robotic requests (operations), including skipping mandatory system interfaces that appear during the process of booking an electronic ticket;
• ​booking electronic tickets for individuals for commercial purposes in the absence of agency or subagency agreements with carriers through a personal account (account);
• ​multiple seat/berth reservations, including reservations, without the subsequent payment and booking of an electronic ticket;
• ​multiple booking of seats/berths on long-distance trains without the intention of travelling;
• ​booking by one user of more than 600 tickets per passenger for trips lasting more than 4 hours within 1 year;
• ​booking by one user of electronic tickets for more than 400 different passengers within 1 calendar year;
• ​refund of more than 50% of booked electronic tickets in case of purchasing more than 600 tickets within 1 calendar year;
• ​the permitted number of devices connected to one account is no more than 7.
• ​blocking of a carriage and/or train (reservation and/or purchase of more than 6 seats/berths in one carriage/train using data from just one passport; cyclical reservation of seats/berths without making a purchase);
• ​users making regular search queries for individual directions within 1 calendar day, while the queries are sent according to a certain time pattern (every hour at a certain time / every N minutes, etc.).

The conditions for organising and carrying out the transportation of passengers by long-distance trains on the territory of the Russian Federation are determined by the following official documents:

Federal Law No. 18-FZ Charter of Rail Transportation in the Russian Federation dated 10 January 2003;

Rules for the Provision of Services for the Carriage of Passengers by Rail, as well as Cargo, Luggage and Cargo Luggage for Personal, Family, Household and Other Needs Not Related to Business Activities as approved by Decree No. 810 issued by the Government of the Russian Federation on 27 May 2021;

Rules for the Transportation of Passengers, Luggage and Cargo Baggage by Rail Transport approved by Order No. 352 issued by the Ministry of Transport of the Russian Federation dated 5 September 2022 (hereinafter referred to as the Transportation Rules);

The transportation of passengers, luggage and cargo luggage between the stations in the member states of the Commonwealth of Independent States, Georgia, the Republic of Estonia, the Republic of Latvia and the Republic of Lithuania is regulated by the Agreement on International Passenger Traffic, which takes into account the specifics of applying the individual rules of the member states of the Commonwealth of Independent States, Georgia, the Republic of Estonia, the Republic of Latvia and Republic of Lithuania (Appendix 1 to The Specifics of Applying the Individual Rules of the Agreement on International Passenger Traffic).

Nota bene! When booking and returning the e-tickets you are recommended to use the following browsers:

• Google Chrome version 80 and later;
• Yandex.Browser version 20 and later;
• Opera version 67 and later;
• Firefox version 75 and later;
• Edge version 18 and later;
• Safari version 12 and later.

TICKETS FOR LONG-DISTANCE TRAINS ONLY STATE THE LOCAL TIME OF THE DEPARTURE AND DESTINATION STATIONS.

Russian Railways is not responsible for:

• an incorrect e-mail address specified by the user in the user profile;
• the settings of the mail client on the user’s side;
• the settings of the operator’s service providing e-mail services.

Information on ticket office operating hours can be found in the Ticket Offices and Terminals section.

As part of the implementation of the Comprehensive Programme for Ensuring Public Safety in Transport, inspection procedures are carried out at railway stations. In order to avoid arriving late for the train, passengers should ensure that they are at the station well in advance and no later than 40 minutes before train departure.

The following functions are not performed on the site and in the application:

• seat/berth reservations without payment of fares;
• booking electronic tickets for certain preferential categories of citizens;
• booking e-tickets for international trains servicing routes to/from the non-CIS countries (except for the following trains: No. 306 Irkutsk – Ulaanbaatar);
• booking electronic tickets for the trains of the carrier State Unitary Enterprise Crimean Railways;
• booking the transportation of small domestic (pet) animals, dogs and birds (except for the trains of the JSC Federal Passenger Company (FPC), as well as trains for which the cost of transportation is included in the fare and paid together with the electronic ticket);
• baggage clearance (excluding JSC FPC trains).

If you have any questions concerning booking of the e-tickets via JSCo "RZD" web-site and RZD Passenger mobile app, write to ticket@rzd.ru. To check the ticket status, provide your login or e-mail used to book the tickets; date and time of booking; order No., or in case of absence of the latter – specify the route and train No.; surname, name, patronymic of the passenger. Our Support Service is ready to help you 24/7.

1. Rules for ordering e-tickets online on the site or the app

2. E-ticket particulars

3. Booking electronic tickets under non-refundable tariffs

4. Entering passenger data

5. The location of the upper and lower seats in standard type carriages

6. Paying for the e-tickets

7. Obtaining your e-ticket

7.1. Online registration of an e-ticket

7.2. Obtaining a boarding pass printed out on a ticket form

8. Booking places for children

8.1. Booking electronic tickets for children aged 10 to 18

8.2. Booking electronic tickets for children up to 10 years of age

9. Passport, administrative (visa) and customs regulations

10. Booking the e-tickets for the trains servicing the routes to the Kaliningrad region

11. Boarding the train

12. Returning the unused e-tickets and obtaining refunds

12.1. Returning the unused e-tickets using the passenger"s personal account on the web-site

12.2. Returning the unused e-tickets to a ticket office

12.3. Booking electronic tickets under non-refundable tariffs

13. E-ticket travel renewal in case a passenger missed a train

14. Stopovers under the e-tickets

15. Termination of a travel under an e-ticket

16. Rebooking of the electronic tickets

17. Drawing up the electronic carriage documents

17.1. Drawing up the electronic carriage documents on the web-site of JSCo "RZD" and the RZD Passengers mobile app

17.2. Return of the electronic carriage documents to the ticket offices

17.3. Issue of a copy of an electronic carriage document by a ticket office

17.4. Vehicle Transportation in Autoracks

18. Mobile e-ticket booking service

19. Booking electronic tickets for passengers with pets

1. RULES FOR BOOKED TICKETS ON THE SITE OR THE APP

For long-distance trains operated by Russian Railways and the Federal Passenger Company (FPC) that are equipped with devices for monitoring the validity of electronic tickets, travelling on domestic routes, including trailer and direct carriages, and on international routes between the Russian Federation and the Republic of Abkhazia, the Republic of Belarus, the Republic of Kazakhstan and Mongolia, electronic tickets on the website and through the app can be booked no later than 15 minutes before the train’s departure from the passenger’s boarding station.

Electronic tickets for other trains can be booked no later than 1 hour before the train‘s departure from the passenger’s boarding station.

For long-distance trains operated by the Russian Railways’ subsidiary the Directorate of High-Speed Communications (DOSS) carrier Sapsan and Lastochka trains No. 821 and 822 St. Petersburg – Bologoe – Valdai – Staraya Russa, No. 819 and 820 Petrozavodsk – Pskov and Nos. 821, 822, 823, 824, 827 and 828 St. Petersburg – Sortavala that are equipped with electronic ticket legitimacy control devices, electronic tickets can be booked using the website and the app no later than 15 minutes before the passenger's departure from the initial station of the route.

The e-tickets may be booked for the trains servicing the following routes:

• the domestic routes within the territory of the Russian Federation (operated by the Russian Railways, the Federal Passenger Company, OJSC Sakhalin Passenger Company, CJSC Grand Service Express, LLC RZD Tour, LLC Tver Express, JSC Yakutian Railways), and for the trains servicing the routes to/from the Kaliningrad region with transit through the territory of the Republic of Lithuania;
• the international routes to the CIS countries (i.e.: the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Belarus, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Abkhazia);
• the following trains servicing the international routes (to/from the Mongolia).

Before booking your e-ticket you must either undergo authentication on the web-site or register. You should memorize your personal password to be able to check up any information about your orders.

When booking an e-ticket the details of the journey and the personal data of each passenger must be entered in the relevant fields. The user making the order is fully responsible for entering the correct travel details and personal data of each passenger.

When booking 10 or more electronic tickets for persons under the age of 18 to travel by train on the same route and on the same departure date, on one or more orders, the responsibility for the transportation of the passengers rests with the user who booked the electronic tickets.

The user bears full responsibility for stating a correct and current email address when registering and/or changing the email address in the personal account.

Check the availability of electronic tickets in your personal account.

Subject to the availability of the vacant seats/berths, the e-tickets may be obtained using the Express system within the following periods.

The e-tickets are issued at the Adult and Child fares and they also are issued free of charge to any child of the age specified in Section 8 not occupying a separate seat/berth.

In carriages in the Sleeper Carriage/Lux category of the carrier RZD Tour LLC, electronic tickets are booked at the special Single fare. A passenger who has booked an electronic ticket at a special Single fare travels in a separate compartment of a carriage in the Sleeper Compartment/Lux category.

On the Russian Railways website, no more than 9 e-tickets showing the personal data of 9 passengers can be issued on one order.

On the mobile application, no more than 4 electronic tickets can be booked on one order, which must include the personal data of 4 the passengers.

In order to avoid misunderstandings and arriving late for the trains, when booking the seats/berths for the journeys involving any changes, the passengers should select an interval of not less than 3 hours between the train arrival and departure time.

No e-tickets may be booked and returned via the web-site and the app when the Express system is down for the routine maintenance.

Attention! When buying tickets for trains of foreign carriers travelling outside the Russian Federation, the carriage schemes are not indicated.

Attention! Electronic tickets for passenger trains travelling to and from the Russian Federation and Republic of Belarus on direct routes are issued only to citizens of the Russian Federation and the Republic of Belarus, as well as to foreign citizens or stateless persons who have a residence permit in the Russian Federation and Republic of Belarus and to citizens travelling on a certificate of return from the CIS countries to the Russian Federation and the Republic of Belarus.

2. E-TICKET PARTICULARS

Seats/berths in different types of carriages are booked under different orders, including with indications of male and female seats/berths (if such categories apply to the carriage in question) in compartment carriages and sleeper carriages (only one of the options can be indicated on one order – men’s, women’s or mixed). To avoid any conflicts on the train, the passengers must make their choice of the berths in the compartment being guided by the sex of the passenger ("male" or "female").

When placing orders for trains operated by the Federal Passenger Company, the photographs of the carriages shown represent the stated type of car (seater, general, reserved seat/berth, compartment, sleeper, soft), but are not photographs of specific carriages that are actually part of the trains.

When placing an order in a VIP carriage (in the category "Luxury" with service class "1A", "1M" or "1И") on domestic, international services, CIS region an e-ticket is issued on payment of the whole compartment in which one or two passengers may travel. If two passengers are booked on a journey, the personal details of each passenger must be given.

The travel documents for the Luxury (business) carriages of the trains servicing the international routes (to/from the non-CIS countries) are issued for all the compartment berths at a time. When two passengers are travelling in one compartment the personal data of each of them shall be specified.

When placing an order for a compartment, sleeping carriage and Luxury (business) carriages owned by JSC FPC, CJSC Grand Service Express, LLC Tver Express, OJSC Sakhalin Passenger Company, the e-ticket fare includes a charge for the use of a set of bed linen. When placing an order for the second-class carriages owned by JSC FPC, OJSC Sakhalin Passenger Company, JSC Yakutian Railways, the passengers may find it more convenient to pay for the use of the bed linen when paying for their ticket. If a passenger refused to pay the bed linen fee when booking an e-ticket, he/she may pay the relevant amount to the carriage attendant on board the train.

Registration in one order of electronic tickets for high-speed trains Sapsan and Lastochka of the carrier DOSS with application of various special and public tariff plans (Full, children, children without a place, Senior, Junior, Round-trip, road and electronic cards, etc.) is allowed. Round-trip fares are available on services operated by a single carrier on the same (return) service and using the same seats. In this case, only one special or public tariff can be applied to one passenger. The discount on the special rate plan only applies to the fare and excludes the service charge. To apply one of the special tariff plans for e-tickets, you must select the required tariff plan in the "tariff selection" field.

When booking an order for a "compartment-suite" (service class 1Ж) on high-speed Sapsan trains, an electronic ticket is issued with payment for a whole compartment in which one or two passengers can travel, whereby the personal details of each passenger must be indicated. When booking a ticket for one passenger, an electronic ticket is issued with an indication of 2 seats/berths. A single e-ticket with individually assigned seats is issued for bookings of two passengers. The fare charged depends on the number of seats/berths indicated on the e-ticket, while the service charge is based on the number of passengers booked. Changes to booked e-tickets are not allowed.

E-tickets for "premium compartments" (service class 1Е) in Sapsan high-speed trains are issued upon payment for the entire compartment, which accommodates one or two passengers. The personal details of all passengers travelling in a single compartment (up to two passengers) must be provided. Passengers travelling alone are assigned two (both) seats in the compartment on the e-ticket, while passengers travelling together are assigned one seat each. The fare depends on the number of seats indicated in the e-ticket, and the service charge is calculated according to the number of passengers travelling. Changes cannot be made to e-tickets that have already been issued.

When placing an order for travel in the negotiation and business negotiation compartments (service classes 1Р and 1П) on Sapsan high-speed trains, an electronic ticket is issued with payment for the whole compartment in which one to four passengers can travel. The personal data of each passenger must be indicated. When you make a ticket for one passenger is issued an electronic ticket with 4 seats. When you make travel for two passengers on the first issued an electronic ticket indicating one place, the second – indicating 3 seats. When you make travel of three passengers – the first and second issued e-tickets with one seat, the third – with two seats. When four passengers travel in an electronic ticket is indicated in one place. The fare is charged depending on the number of seats in the e-ticket, and the service fee is calculated according to the number of passengers. Changes to the issued e-tickets are not allowed.

When issuing tickets for carriages in the Sleeper Compartment/Lux category of the carrier RZD Tour LLC for which the special Single fare applies, an electronic ticket is issued with payment for the whole compartment, in which only one person can travel.

The special Single fare applies in the case of a one-time purchase of the whole compartment of the Sleeper Compartment/Lux category by one passenger. In this case, the fare for two seats and the cost of one set of services are charged.

When registering in accordance with the special Birthday Tariff Plan on electronic resources, registration of all tickets for passengers formed under this special tariff plan is allowed only within one order, and the birthday person's travel document has to be the first in the order. In terms of seat selection, forming tickets to consecutive seats only is allowed. Amendments to travel documents are not allowed. To form tickets for the birthday person and/or accompanying persons anew, all travel documents formed under the Birthday Tariff Plan have to be returned and formed anew with all necessary changes taken into account. 

The special tariffs "Birthday", "Honeymoon", "Junior" and "Senior" are available to citizens of the Russian Federation and passengers who have a "residence permit for a foreign citizen".

Special tariff "SINGLE" is used for a one-time purchase of the whole compartment of the carriage by one passenger. In this case, the fare for two seats and the cost of one set of services will be charged. The discount on the special tariff plan applies only to the fare, except for the amount of the service fee. An adult passenger with an electronic ticket (boarding pass in the form of a ticket) issued at a special SINGLE fare can obtain a non-cash ticket for a child under the age of 5 at ticket offices.

Fares on international services to/from:

• CIS countries, the Republic of Abkhazia, and the Republic of Mongolia are set in Swiss francs.

The fare is paid in rubles (RUB) via the web-site or the app at the official exchange rate set by the Central Bank of the Russian Federation on the day you book your e-ticket.

The passengers receive the information about the owner of the carriage when they select the carriage.

3. BOOKING ELECTRONIC TICKETS UNDER NON-REFUNDABLE TARIFFS

Booking electronic tickets for journeys in sleeping carriages, compartment carriages and carriages with seats is possible at non-refundable tariffs – tariffs that do not provide for fare refunds when returning unused tickets.

Booking non-cash, school or preferential electronic tickets for long-distance trains at non-refundable tariffs is not possible.

On the list of trains and carriages, a special icon is displayed next to that carriage where seats/berths can be booked at a non-refundable fare. The icon indicates the minimum ticket price for the Full (Non-refundable) fare.

On the passenger data entry page, select the Full (Non-refundable) tariff. When buying tickets for children from 5 to 10 years of age select Children (Non-refundable). If a child under 5 years of age occupies a separate seat/berth when travelling on a long-distance train, a ticket is issued for him/her at the Children’s (Non-refundable) fare.

Should a passenger fail to embark on a journey booked under an e-ticket purchased at the non-refundable fare, s/he is refunded the amount for services or bed linen. The cost of processing the refund is deducted.

The user’s personal account contains a link "Get information about the refunds." On clicking this link, a pop-up window is displayed with information about the rules for ticket refunds and information about the amount of funds to be credited to the passenger’s card.

Refunds for unused or electronic tickets purchased at a non-refundable fare are not possible, except for:

• cases of a passenger’s sudden illness, or of a family member travelling together with a passenger (spouse, parent (adoptive parent), or a child (adopted), the death of a family member (spouse, parent (adoptive parent), or a child (adopted), or an injury to a passenger as a result of an accident as confirmed by the relevant documents. In the event of such cases, the passenger has the right to a refund of the ticket cost minus the cost of the reserved seat, fee for services (if available on board the train) and other payments (except for the fee for reserving seats/berths on long-distance journeys) on returning the unused tickets to the ticket office of the railway station at which the passenger should have boarded no later than 5 days from the departure time of the train for which the ticket was purchased. The carrier also charges the passenger a fee for processing the refund of unused tickets;
• cases of train departure cancellations or delays, or of a failure to provide a passenger with the seat/berth specified on such a ticket. In the event of such cases, on returning the unused ticket the passenger is entitled to a refund of the full fare (the ticket cost and the cost of the seat reservation), service charges (if any) and other payments without any fee deduction for issuing a refund for an unused ticket.

Re-booking e-tickets purchased at non-refundable tariffs is done on tickets purchased at non-refundable tariffs at ticket offices. A fee for re-booking is deducted.

Passengers who have booked e-tickets at non-refundable fares may make use of the same rules relating to stopping or interrupting a journey en route as any other passenger, as indicated in Part 2 of Article 83 of the Rail Transport Charter of the Russian Federation.

For tickets booked at a non-refundable fare, the control coupon of an electronic ticket displays the text with the additional information: "THE TICKET IS NON-REFUNDABLE".

4. ENTERING PASSENGER DATA

Please fill in carefully the details of all the passengers on the order. Before beginning the payment procedure, check once again that the information you have entered is correct. The carrier is obliged to refuse transportation in the event of incorrect data on the identity document, including the surname, first name, middle name or patronymic, date of birth, gender, citizenship and document number.

Input format for the new Russian passports (ПН):

• Series: four digits; number: six digits. The number of spaces is not important.

Input format for the USSR Passports (ПС):

• Series: Roman numerals (using the Latin alphabet), two letters of the Cyrillic alphabet; number: six digits.

Input format for the international passports (ЗП):

• Number: 9 digits.

Input format for the Russian Birth Certificates (СР):

• Series: Roman numerals (using the Latin alphabet), two letters of the Cyrillic alphabet; number: six digits.

The passenger’s personal data must correspond to the data specified in the identity document. If the booking is carried out on the basis of the data of an international passport issued by the Russian Federation or a foreign document (issued outside the territory of the Russian Federation), passengers must use the Latin alphabet to book a journey between train stations in the Russian Federation, including in transit to Kaliningrad via the Republics of Belarus and Lithuania, as well as in international traffic. The "Patronymic" field is obligatory and must be completed using Latin letters as indicated in the document. If the passenger does not have a patronymic, check the box "I do not have a patronymic." If the passenger has a patronymic, but it is indicated in the national language in the document, the patronymic should be given in Latin letters in accordance with the transliteration rules.

In accordance with Paragraph 16 of the Rules for the Provision of Services for the Carriage of Passengers by Rail, as well as Cargo, Luggage and Cargo Luggage for Personal, Family, Household and Other Needs Not Related to Business Activities as approved by Decree No. 810 issued by the Government of the Russian Federation on 27 May 2021, when booking a ticket for a long-distance train, it is mandatory to indicate the last name, first name, patronymic (if any), date of birth, citizenship, gender of the passenger and number of the identity document stated on the ticket.

In accordance with Paragraph 28 of the Rules, if the last name, first name, patronymic (if any), date of birth, citizenship, gender of the passenger and the number of the identity document does or do not correspond to the last name, first name, patronymic (if any), date of birth, citizenship, gender or number of the identity document specified on the ticket presented, the passenger is not allowed to board the train.

When booking the e-tickets, a Birth Certificate is used only for the Russian Federation citizens under 14.

When entering the number of the identity paper, the symbol "№" [No.] is excessive.

Information on passports or birth certificates issued to foreign nationals must be entered indicating the type of document – a foreign document (ЗЗ).

In order to inform passengers about changes to the train timetable in the event of emergencies and the like, passengers should indicate their mobile phone numbers and/or e-mail addresses when filling in their passenger details.

In the event of an error in the personal data of the passengers or their identity documents, you must enter the corrected information before making your payment.

When booking a ticket using the member number under the Russian Railways Bonus loyalty programme, passengers should note that if they have compound names (full name, double, triple, etc.), they must use a hyphen as a separator when filling out the passenger details (for example, Ivanov-Sidorov, Anna-Maria, etc.).

The person making the order bears full responsibility for entering the correct travel details and personal data of each passenger.

Please be aware that in the event of an error when entering the identity document numbers or other personal data, the passenger will be unable to get a boarding pass (travel document) in the ticket office and board the train.

5. THE LOCATION OF THE UPPER AND LOWER SEATS IN STANDARD TYPE CARRIAGES

6. PAYMENT OF E-TICKETS

6.1. PAYMENT BY A BANK CARD

You can pay for your e-tickets using the following bank cards: Visa, Visa Electron, MasterCard, Maestro bank, issued by the international payment systems Visa International and MasterCard International as well as a bank card issued by Mir, a national payment system. In the mobile app, it is possible to pay for electronic tickets using the Faster Payments System (SBP). Payment by a bank card is made after the order is verified and confirmed by redirecting you to the payment gateway of the bank VTB (PJSC). You will have 12 minutes to pay and enter your bank card details. If you exceed this period, your order is cancelled.

When paying for the order, please, enter the following bank card details: the first name and surname of the bank card holder, the card number, card expiry date and the card’s three-digit code (CVV2 or CVC2). For any details on the online payments using your bank card, or to get to know the reasons why your payment has been rejected, please contact your bank’s support service in the first place.

The security of the payment procedure is ensured by SSL, a protocol for encrypting traffic sent over the Internet.

Peculiarities of Payments Made Using Visa Electron and Maestro:

Make sure that your card has the CVV2 (CVC2) code on the reverse side of the bank card.

Note for the holders of the cards issued by the foreign banks! In accordance with the requirements of the international payment systems, in order to improve security when making payments, 3D Secure/Secure Code technology (a special technology for making secure payments via the Internet) is used. If your bank does not have the appropriate certificate required to use this technology, you may not be able to make your payment. If your payment is rejected, please contact customer support of the bank that issued your card.

In accordance with the requirements of 3D Secure/Secure Code technology, when processing payment for the order, the Issuing Bank may require the Cardholder to undergo additional identification. The need for and the method of the additional identification are determined by the Issuing Bank at its own discretion. To get more information on the identification procedure the Card Holders should contact the customer support of the bank that issued their card.

For more information please contact the support service at VTB (PJSC): +7 (800) 100-24-24.

If due to some reasons you did not receive a number of the order or of the e-ticket or a confirmation of the successful order generation, before trying to make a new order, please check My Orders section and make sure that the order was not generated.

In the event of any issues concerning the debiting of funds when paying for the e-tickets, please contact the bank which issuer of the bank card used to pay for the order (the phone number is given on the reverse side of your card). VTB (PJSC) is an acquirer bank (it provides services involving transactions made using the payment cards), contact phone No.: +7 (800) 100-24-24.

7. OBTAINING YOUR E-TICKET

After paying for your e-ticket, an e-ticket control coupon is generated which contains the number of your order (14 digits) and the e-ticket number (14 digits). If your order comprises only one ticket, the numbers of the order and of the e-ticket match. If the order is for 2-4 passengers, the numbers of the order and of the e-ticket match only in case of the first passenger.

The control coupon of the electronic ticket is sent to the e-mail address specified in the registered user’s profile. The e-mail is sent automatically.

Be sure to print out the e-ticket control coupon or make sure that you memorize the order/e-ticket number.

In accordance with Decree No. 322 issued by the Ministry of Transport of the Russian Federation on 21.08.2012, the control coupon is a document of strict accountability and is used for making payments using bank cards without using cash register equipment.

The e-ticket control coupons are not valid without a boarding pass. In order to obtain your boarding pass, please register online via your personal account on the website of JSCo "RZD" or obtain a boarding pass printed out on a ticket form at a ticket office within the territory of the Russian Federation.

The user booking the e-tickets acts on behalf of all passengers named on the order, and therefore all passengers named on the order are deemed to be informed of the terms of boarding and travel by rail.

7.1. ONLINE REGISTRATION OF AN E-TICKET

The online registration for the train is represented by the passenger's consent to travel by train under a carriage contract which is confirmed by an e-ticket. When registering electronically on the website or in the application, a boarding pass is issued in the form of a 2D code to the control coupon of an electronic ticket.

Online check-in is available for e-tickets issued for travel from any station located along the route.

If no online registration is provided for a train, such train is marked with a sign "No online registration available. Please, get a ticket in a ticket office situated in Russia".

The online registration is available in the following cases:

• when a train and a carriage are not marked with a note "No online registration available. Please, get a ticket in a ticket office situated in Russia";
• while ordering the e-tickets after the Payment, concurrently for all the passengers specified in an order.

If the electronic check-in service is available, boarding passes are issued at ticket offices:

• if the time of return of the electronic ticket indicated on the control coupon coincides with the time of the train’s departure from the passenger's boarding station, then at any time from the moment the passenger purchases the electronic ticket until the train arrives at the passenger's destination station;
• if the time of return of the electronic ticket indicated on the control coupon does not coincide with the time of the train’s departure from the passenger's boarding station, then boarding passes are not issued less than 1 hour before the train's departure from the initial station on the route.

Boarding under the e-tickets is organized in accordance with Section 11 provided the passenger registered online.

The e-tickets may be returned in accordance with Section 12 provided the passenger registered online.

7.2. OBTAINING A BOARDING PASS PRINTED OUT ON A TICKET FORM

If the online registration is not available for the train you chose, then to be able to board the train you should receive a boarding pass printed out on a ticket form in a booking office situated within the Russian Federation equipped with an Express system terminal (hereinafter– the "ticket office") situated only within the Russian Federation (you may check up the open hours of the ticket office in the section "Ticket Offices and Terminals").

Upon receipt of their boarding pass tied to an electronic ticket from a ticket office on the ticket form, the electronic registration service is cancelled.

A travel document for the international routes (to/from the non CIS-countries) may be obtained only in the relevant international route ticket offices within the Russian Federation.

When issuing electronic tickets without electronic registration for travel from stations in the CIS countries, Abkhazia, passengers must obtain a boarding pass on the document of the established form at ticket offices or self-service terminals located on the territory of the Russian Federation.

To board Federal Passenger Company trains on Russian domestic services and on trains running between Russia and Abkhazia, between Russia and Belarus, Russia and Kazakhstan the presentation of a boarding pass is not required. Boarding is carried out upon presentation of the document certifying the identity of the passenger whose data were specified when the electronic ticket was booked and issued.

Attention! Be sure to print your control coupon or remember the e-ticket number (14 digits) which was used to issue the boarding pass on the ticket form.

If you lose the order form or forget the order number, go to the section "My Orders" on the site, log in using your password and find your order. If necessary, re-print the form.

Booking the boarding passes (tickets) is based on the control coupon or the e-ticket/order number (14 digits) made out to one of the passengers on the order under the identity document indicated on the order form, or to an authorised representative on the basis of a power of attorney or a notarised copy thereof. The original identity document or a notarized copy must be presented to the ticket agent.

Boarding passes (tickets, travel documents) for the entire booking, or individual e-tickets, can be collected at ticket offices.

The passengers’ personal data may not be changed while obtaining the boarding passes in the ticket office.

No boarding passes (travel documents) are issued during the routine technological break of Express CPCS which starts at 3.30 a.m. and lasts till 4.00 a.m. Moscow time.

8. BOOKING PLACES FOR CHILDREN

Please note: when children under 14 are boarding the train, they should present their original Birth Certificate or a notarized copy thereof.

No children under 10 are allowed to travel by the long-distance trains without an accompanying adult. A child's age is determined as at the first day of the journey.

Children taking the domestic Russian routes and routes to/from the CIS countries and the Republic of Abkhazia:

• The passenger who paid the Adult fare for the trip may take one child under 5 years old on a free of charge basis provided the child does not occupy a separate seat/berth. The child is then issued a free e-ticket not providing for a separate seat/berth.
• When registering travel in a luxury carriage Class 1А, 1М or 1И (registration is made with the purchase of an entire compartment in which one or two passengers can travel). Two children up to 10 years of age can travel in a compartment with adult passengers without occupying a seat/berth without paying any fare. Details on checking in children for travel in "Luxary" class carriages are available here.
• At the request of the passenger, a child under the age of 5 can be issued an e-ticket providing for a seat/berth at the Child fare.
• If case there are one or more children of 5 – 10 y.o. travelling, an e-ticket must be issued for each child by paying the Child fare.
• For children aged 10 and older, the e-tickets are issued at the Adult fare.

ATTENTION! Booking cash-free electronic tickets for the travel of children under 5 years of age without occupying a separate seat/berth and accompanied by adults from stations located on the territory of Ukraine is not possible on the website.

Children on international routes (non-CIS countries):

When travelling by the trains No. 306 Irkutsk – Ulaanbaatar:

• The passenger may take one child under 4 y.o. free of charge if the child does not occupy a separate seat/berth. In this case the child is issued a free e-ticket which does not provide for a separate seat/berth, and such e-ticket will be included in the order comprising the e-ticket bought at the Adult fare;
• If a passenger does not book an e-ticket not providing for a separate seat/berth for a child under 4 y.o., he/she can obtain a free ticket at a ticket office upon presenting an e-ticket (a travel document) bought at the Adult fare;
• At the request of the passenger, a child under the age of 4 y.o. may be issued an e-ticket providing for a seat/berth at the Child fare and such e-ticket will be included in the order comprising the e-ticket bought at the Adult fare;
• If case there are one or more children of 4 – 12 y.o. travelling, an e-ticket must be issued for each child at the Child fare and such e-tickets must be included in the order comprising the e-ticket bought at the Adult fare;
• For the children of 12 and older, the e-tickets are issued at the Adult fare.

No travel documents for the transportation of children are issued for the Single 1/1 category.

8.1 BOOKING ELECTRONIC TICKETS FOR CHILDREN AGED 10 TO 18

Domestic Services:

1) When purchasing tickets for children and organised groups of children aged 10 to 18 who are citizens of the Russian Federation, a 50% discount shall be applied to the fare for an adult passenger on domestic services (from/to stations in the Russian Federation on trains formed by carriers in the Russian Federation). The discount shall be provided on long-distance trains of all categories (except high-speed and fast) in reserved seat/berth, general and 2nd and 3rd class carriages which are part of motor-car rolling stock.

2) When travelling on long-distance trains of all categories (except high-speed and fast) in double-decker passenger carriages using locomotive traction with 4-seat/berth compartments on domestic services, a 50% discount shall apply to the fare for an adult passenger in a reserved seat/berth carriage for the same distance.

3) When booking electronic tickets at a discounted rate, the discount shall be applied automatically when specifying the "full" fare and entering information about children – citizens of the Russian Federation aged 10 to 18.

4) When children – citizens of the Russian Federation aged 10 to 18 – travel on domestic routes (from/to stations in the Russian Federation) on trains operated by carriers from the CIS countries, the specified discount shall be applied only to the cost of a ticket within the territory of the Russian Federation. The cost of a reserved seat/berth within the territory of the Russian Federation is charged in accordance with the Interstate Passenger Tariff.

5) Providing a certificate of a student at a school (general education institution) is not required.

6) The specified discount shall be provided when booking both single and return tickets only at ticket offices located on the territory of the Russian Federation, or through Russian information resources on the Internet.

International Services:

7) When children – citizens of the Russian Federation aged 10 to 18 – travel on international services to and from the CIS countries, Abkhazia (between stations located on the territory of the Russian Federation and stations located on the territory of the CIS countries, Abkhazia) on trains operated by carriers in the Russian Federation, the said discount shall be applied to the cost of a ticket on the territory of the Russian Federation and the cost of a reserved seat/berth for the entire route. The cost of a ticket on the territory of other countries shall be charged in accordance with the Interstate Passenger Tariff.

8) When children – citizens of the Russian Federation aged 10 to 18 – travel on international services with the CIS countries (between stations located on the territory of the Russian Federation and stations located on the territory of the CIS countries) on trains operated by carriers of the CIS countries, the said discount shall apply only to the cost of a ticket on the territory of the Russian Federation. The cost of a ticket for travel on the territory of other countries and the cost of a reserved seat/berth for the entire route shall be charged in accordance with the Interstate Passenger Tariff.

9) When booking electronic tickets at a discounted rate, the discount shall be applied automatically when specifying the "full" rate and entering information about children – citizens of the Russian Federation aged 10 to 18.

10) Providing a certificate of a student at a school (general education institution) is not required.

11) The specified discount shall be provided when booking both single and return tickets only at ticket offices located on the territory of the Russian Federation, or through Russian information resources on the Internet.

8.2 BOOKING ELECTRONIC TICKETS FOR CHILDREN UP TO 10 YEARS OF AGE

1) A passenger has the right to transport free of charge* 1 child under the age of 5, if he/she does not occupy a separate seat/berth in a compartment, sleeping compartment, reserved seat and in general and seated carriages, and under 10 in luxury class carriages. To travel, it is necessary to book a free ticket for the child.

2) A passenger has the right to transport children up to 10 years of age in separate seats/ berths with payment in accordance with the children’s fare. When purchasing tickets for children, the cost of services and bed linen is charged in full.

* The children’s fare applies to travel on domestic routes (from/to stations in the Russian Federation) on trains operated by carriers of the Russian Federation only to children up to 10 years of age who are citizens of the Russian Federation upon presentation of a birth certificate with a note confirming citizenship of the Russian Federation.

In sleeping compartments, compartments, reserved seat and general carriages (with seats/berths), the fare for transporting children who are citizens of the Russian Federation is 35% of the full (adult) fare.

The child's age is determined on the day the trip begins. If the child turns 5 on the day of the train's departure, a ticket is issued for him/her without charging a fee, unless the child occupies a separate seat/berth.

If the child turns 10 on the day of the train's departure, a ticket is issued for him/her at the fare for transporting children. In other cases, from the moment the child reaches the age of ten, a ticket is issued for the child with a discount established for the travel of children aged 10 to 18.

3) When children aged 5 to 10 who are not citizens of the Russian Federation travel on trains operated by carriers of the CIS countries on domestic routes (from/to stations of the Russian Federation), the cost of the reserved seat/berth component of the fare is set at the rates of the Interstate Passenger Tariff for the transportation of children. The cost of the ticket part of the fare is set at the rate for the transportation of an adult passenger in domestic traffic.

4) When children aged 5 to 10 who are not citizens of the Russian Federation travel on services to/from the Kaliningrad Region (from/to stations of the Russian Federation), the cost of the ticket component of the fare through the territory of the Republic of Belarus and the Republic of Lithuania (transit) is set at the rates of the Interstate Passenger Tariff for the transportation of children. The ticket part of the fare through the territory of the Russian Federation and the reserved seat/berth part of the fare for the entire route is issued at the rate for the transportation of an adult passenger on domestic services.

9. PASSPORT, ADMINISTRATIVE (VISA) AND CUSTOMS REGULATIONS

The passenger must observe the passport-related and administrative (including the visa-related), customs and other regulations governing the travel by the trains servicing the international routes both in regard to himself/herself and his/her hand luggage, baggage and commercial luggage. The carrier is not entitled to monitor compliance with these regulations except in pursuance of the international agreements in the rail industry and is not responsible for the passengers’ failure to comply with such regulations.

Before booking any journeys on the international routes, please, check the rules and procedures for crossing the international borders (including those of the transit countries) with the relevant competent executive bodies or consular departments of the relevant embassies.

When children under the age of 18 are travelling on the international routes or on the domestic Russian routes with transit through the CIS countries ("TRANSIT THROUGH THE CIS"), the passengers must have the documents required when crossing the state borders, including the notarized consent of the parents (or the guardians) to their child’s crossing the border of the Russian Federation.

When travelling by the trains servicing the routes to/from the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Abkhazia, the passenger must present the following identity papers:

• ПН – the Russian Federation passport;
• ЗП – an international passport issued to a citizen of the Russian Federation including any diplomatic and service passports;
• ЗЗ – a foreign document issued to the citizens of the CIS countries any foreign countries;
• ПМ – a seafarer's certificate of identification.

When travelling by the trains servicing the routes to/from the Republic of Tajikistan, the Republic of Uzbekistan and the non-CIS countries, the passenger must present the following identity papers:

• ЗП – an international passport issued to a citizen of the Russian Federation including any diplomatic and service passports;
• ЗЗ – a foreign document issued to the citizens of the CIS countries and any foreign countries;
• ПМ – a seafarer's certificate of identification.

10. BOOKING THE E-TICKETS FOR THE TRAINS SERVICING THE ROUTES TO THE KALININGRAD REGION

Attention! The conditions for passengers travelling to and from the Kaliningrad Region in transit through the territory of the Republic of Lithuania are undergoing temporary changes.

When registering and booking travel to and from the Kaliningrad Region in transit through Lithuania, passengers should use the Latin alphabet if the personal data on the document(s) are indicated in two languages.

In accordance with Order No. V-135/1V-332 issued on 23 May 2025 by the Minister of Foreign Affairs of the Republic of Lithuania and the Minister of the Interior of the Republic of Lithuania "On Amending Order No. V-101/1V-397 "On The Description of the Procedure for Recognising Travel Documents Granting the Right to Enter the Republic of Lithuania and Approving the List of Travel Documents Granting the Right to Enter the Republic of Lithuania" issued on 21 November 2007 by the Minister of Foreign Affairs of the Republic of Lithuania and the Minister of the Interior of the Republic of Lithuania, from 1 June 2025, non-biometric passports issued by the Russian Federation are not recognised as documents granting the right to enter the Republic of Lithuania.

The requirement to have a biometric passport issued by the Russian Federation does not apply to citizens of the Russian Federation who have a Simplified Rail Travel Document (hereinafter referred to as the SRTD).

In accordance with Paragraph 2 of the Rules for Booking and Issuing Tickets to Passengers and Boarding Trains when Travelling to the Kaliningrad Region from the Rest of the Territory of the Russian Federation in transit through the territory of the Republic of Lithuania and in the opposite direction by Rail, as approved by Decree No. 361 issued by the Government of the Russian Federation on 23 June 2003, citizens of the Russian Federation can travel in transit through the territory of the Republic of Lithuania when in possession of the following documents, which give the right to transit through the territory of the Republic of Lithuania:

• A visa issued by the Republic of Lithuania;
• A residence permit issued by the Republic of Lithuania;
• An Accreditation Card of category "A" or "B" issued by the Republic of Lithuania;
• A Simplified Transit Document or Simplified Railway Ticket (STD-RT*).

At the same time, tickets are not sold to foreign citizens for rail travel across the state border on the Russian-Belarusian section, with the exception of citizens from the Republic of Belarus.

*The STD-RT is a special permit that the Republic of Lithuania can issue to citizens of the Russian Federation for a one-time journey from the Russian Federation to the Kaliningrad region or to return from the Kaliningrad region to the Russian Federation by rail.

At the request of Lithuania, passengers, must in addition fill out the electronic form of the STD-RT questionnaire on the website, entering their last name and first name in capital Latin letters (copying them from their foreign passport), and then print out and sign the form. The completed form must be given to the train staff.

When crossing the state border of the Republic of Lithuania, passengers, along with their foreign passport, must also provide a printed copy of the STD-RT received from the conductor of their passenger carriage. The booking and issuance of electronic tickets with the STD-RT ends 28 hours before the train’s departure.

Additional information for passengers travelling to the Kaliningrad Region can be obtained on the website of the Embassy of the Republic of Lithuania in Moscow and by telephone: +7 (495) 78 50 324.

Additional information for passengers traveling from the Kaliningrad Region can be obtained on the website of the Consulate General of the Republic of Lithuania in Kaliningrad and by telephone: +7 (4012) 95 94 84 from 8:00 to 12:00.

In accordance with the Decree No. 1486 "On Amendments to the Rules for Issuing Travel Documents (Tickets) to passengers and their boarding on trains when travelling to the Kaliningrad Region from the rest of the Russian Federation in transit through the Territory of the Republic of Lithuania and Opposite Direction by Rail" issued by the Government of the Russian Federation on 7 December 2017, the website of OJSC Russian Railways can book/issue electronic tickets with electronic registration for trains operated by JSC FPC running in transit with the Kaliningrad Region through the territories of the Republic of Belarus and the Republic of Lithuania.

Electronic registration is carried out along the entire route and ends no later than 15 minutes before the train departs from the passenger boarding station.

In the absence of documents giving the right to transit through the territory of the Republic of Lithuania, the booking/issuance of electronic tickets ends 28 hours before the train’s departure. The passenger’s personal data are also transferred to the Consular Departments of the Embassy of the Republic of Lithuania in Moscow and the Consulate General of the Republic of Lithuania in Kaliningrad in order to issue a Simplified Rail Travel Document which gives passengers the right to travel in transit through the territory of the Republic of Lithuania.

Passengers are personally responsible for having a document giving the right to transit through the territory of the Republic of Lithuania.

Documents required for Russian citizens travelling to the Kaliningrad Region or from the Kaliningrad Region from the rest of Russia in transit through the territory of the Republic of Lithuania

1. Electronic travel document (ticket).　

2. An identification document of the passenger whose details are indicated on the travel document (ticket). These include:

• diplomatic passport;
• service passport;
• foreign passport of the Russian Federation;
• mariner’s identity card (with an entry in the ship’s roll or a duly certified extract therefrom);
• certificate of return (for a one-time return journey to the Russian Federation).

Children under the age of 14 are issued electronic travel documents based on the child’s foreign passport.

3. Documents giving the right to transit through the territory of the Republic of Lithuania include:

• Schengen visa;
• visa issued by the Republic of Lithuania;
• residence permit issued by the Republic of Lithuania;
• accreditation card of category "A" or "B" of the Republic of Lithuania;
• Simplified Transit Document (STD);
• Simplified Rail Travel Document (STD-RT*).

The validity period of the identity document of a citizen of the Russian Federation must exceed the validity period of the document permitting transit travel through the territory of the Republic of Lithuania.

*STD-RT is a special permit that the Republic of Lithuania can issue to citizens of the Russian Federation for a single journey from the Russian Federation to the Kaliningrad Region and return from the Kaliningrad Region to the Russian Federation by rail. A "single journey" refers to a single one-way journey or a round return journey. A copy of the STD-RT is valid for no more than three months for a single one-way journey and is issued free of charge on transit trains by the carriage conductor before crossing the state border of the Republic of Lithuania. The decision to issue a STD-RT is made by the consular departments of the Embassy of the Republic of Lithuania in Moscow and the Consulate General of the Republic of Lithuania in Kaliningrad based on information transmitted through railway ticket offices in the Russian Federation or a personal account on the website of OJSC Russian Railways.

The STD-RT can only be used when traveling on regular transit trains on the following routes:

• Moscow – Kaliningrad (Train No. 29);
• Moscow – Kaliningrad (Train No. 147);
• St. Petersburg – Kaliningrad (Train No. 79);
• Chelyabinsk – Kaliningrad (Train No. 425);
• Adler – Kaliningrad (Train No. 360S);
• Kaliningrad – Moscow (Train No. 30);
• Kaliningrad – Moscow (Train No. 148);
• Kaliningrad – St. Petersburg (Train No. 80);
• Kaliningrad – Chelyabinsk (Train No. 426);
• Kaliningrad – Adler (Train No. 360Ч).

Booking/Issuance of electronic travel documents (tickets) for travel to the Kaliningrad Region or from the Kaliningrad Region in transit through the territory of the Republic of Lithuania

1. Purchasing an electronic travel document (ticket) in the absence of a document giving the right to transit through the territory of the Republic of Lithuania.

Electronic travel documents for travel to and from the Kaliningrad region are sold on the website and at ticket offices located on the territory of the Russian Federation.

At some train stations, specialised ticket offices may be assigned to book/issue tickets to the Kaliningrad Region. When issuing an electronic travel document, the passenger’s personal data, train number and departure date are reported to the Embassy of the Republic of Lithuania in Moscow. Less than 24 hours before the train’s departure, passengers can obtain information about whether they are allowed to transit through the territory of the Republic of Lithuania on the website in their personal account or at a ticket office of Russia’s railways which has the Express system.

In this regard, the following deadlines for ticket sales have been established:

• from 90 days and no later than 28 hours before the train departs from the train formation or turnaround;
• if a passenger boards the train at any through station – at least 3 days and not later than 28 hours before the train departs from the train coupling point or point of return.

If a decision is made to refuse the issue a STD-RT, the passenger can submit an electronic travel document on the website in his personal account or at a ticket office located on the territory of the Russian Federation and receive the full cost of the electronic travel document.

2. Purchasing a ticket if the passenger has a document giving the right to transit through the territory of the Republic of Lithuania.

If passengers have the documents entitling them to transit through the territory of the Republic of Lithuania, the booking/issuance of electronic travel documents ends 15 minutes before the train departs.

The following deadlines for ticket sales have been established:

• from 90 days until the train departs from the train formation or turnaround;
• from 3 days until the train departs from the intermediate station.

Children travelling to the Kaliningrad region in transit through the territory of the Republic of Lithuania

Travel documents (tickets) for children under 14 years of age are sold to accompanying persons. Children under 5 years of age that do not occupy a separate seat are issued a separate electronic travel document (ticket) without indication of the seat number and without paying the fare.

Passengers must provide the children’s foreign passports to book tickets for children under 14 years of age.

Transportation of medicines through the territory of the Republic of Lithuania

The Customs Service of the Republic of Lithuania has tightened the procedure for transporting medicines through the territory of the country.

In this regard, OJSC Russian Railways recommends that Russian citizens travelling in transit through the territory of the Republic of Lithuania pay particular attention to the new list of medicines allowed for transportation. At all points of sale of railway tickets, stands with background information about the new procedure for transporting medicines have been installed. In addition, explanatory work is being carried out.

This restriction does not include a ban on the use of Valocordin and Corvalol for personal purposes when transiting through the territory of the Republic of Lithuania. Even in cases where it is necessary to transport these drugs in transit in quantities exceeding personal needs, difficulties should not arise for those citizens who properly declare these drugs when entering and leaving the country.

For more detailed information, we recommend contacting the Customs Service of the Republic of Lithuania.

11. BOARDING THE TRAIN

Under the contract of carriage, the carrier undertakes to transport the passenger to the point of destination and provide him/her with a seat/berth on the train.

Passengers must embark and disembark from the carriages located alongside the passenger platform.

When boarding the train, the passenger must produce a duly issued e-ticket boarding pass and the identity document on the basis of which the ticket was booked (as regards children under 14 travelling by the trains servicing the domestic routes, such children are allowed to board the train upon presentation of a notarized copy of their Birth Certificate); the specified boarding pass must contain the passenger's surname and the number of his/her identity paper.

To board Federal Passenger Company trains on Russian domestic services and on trains running between Russia and Abkhazia, Russia and Belarus, Russia and Kazakhstan, the presentation of a boarding pass is not required. Boarding is carried out upon presentation of the document certifying the identity of the passenger whose data were specified when the electronic ticket was booked and issued.

Passengers travelling on an e-ticket who have checked in online but who have presented an identification document at documentation and access control that does not match the details available to the conductor are considered to be ticketless persons.

If the surname, first name, patronymic or middle name(s) (if any), date of birth, citizenship, sex of the passenger or number of the identity document do not correspond to the surname, first name, patronymic or middle name(s) (if any), date of birth, citizenship, sex or document number specified in the presented travel card do not match the ticket, the passenger will not allowed to board any long-distance trains and suburban train services with an indication of seats without a change or correction to the ticket.

In cases where there are discrepancies between the data from the passenger’s identity document and the data specified on electronic tickets as available to the carriage conductor (no more than one letter in the surname and no more than one number in the number), the passenger is allowed to travel on a long-distance train or suburban service with an indication of the seat(s)/berth(s) locations.

If a travel document is issued on the basis of the details of a Birth Certificate and at the time of boarding the child is 14 y.o., then the children who are the citizens of the Russian Federation are allowed to board the trains of JSCo "RZD" and JSC "FPC" (except the trips to/from the Kaliningrad region transit through the territory of the Republic of Lithuania) upon presenting a duly issued travel document and a Birth Certificate (or a notarized copy thereof) during 90 days after turning 14 and no passport of the Russian Federation citizen is required in such case.

Boarding the train after electronic registration:

• To board Federal Passenger Company trains on Russian domestic services and on trains running between Russia and Abkhazia, Russia and Belarus, Russia and Kazakhstan, the presentation of a boarding pass is not required. Boarding is carried out upon presentation of the document certifying the identity of the passenger whose data were specified when the electronic ticket was booked and issued;
• As regards the trains servicing the domestic routes within the territory of the Russian Federation, the passengers board the train upon presentation of their e-ticket boarding pass printed out on paper (A4 format), or upon showing the same on their mobile device display, and upon presentation of their identity paper mentioned in the e-ticket (as regards children under 14, such passengers may board the train after presenting a notarized copy of their Birth Certificate);
• As regards the trains servicing the routes between Russia and Belarus (except for the trains of the JSC Federal Passenger Company), Russia and Kazakhstan, Russia and Kyrgyzstan, Russia and Uzbekistan, the passengers board the train after presenting the identity paper used to book the e-ticket. When boarding the train, the passengers must have a hard copy of their order form (A4 format) containing their journey details;
• As regards the trains No. 306 Irkutsk – Ulaanbaatar the passengers board such trains/cars upon presentation of a hard copy (А4 format) e-ticket boarding pass and an identification document specified on the e-ticket.

Attention! If passengers withdraw their electronic registration after receiving a boarding coupon (ticket) at the ticket office they must present the coupon when boarding the train.

Boarding a train having a boarding pass on a ticket form:

• as regards the trains servicing the domestic routes within the territory of the Russian Federation, the passengers board the train after presenting their boarding pass printed out on a ticket form and their identity paper used to book the electronic ticket (as regards children under 14, such passengers may board the train after presenting a notarized copy of their Birth Certificate);
• as regards the trains servicing the routes to/from the CIS countries, the Republic of Abkhazia, the passengers board the train upon presentation of a boarding pass printed out on a ticket form and of an identity paper used to book the e-ticket;
• as regards the trains servicing the international routes (to/from the non-CIS countries), the passengers board the trains upon presentation of a boarding pass printed out on a ticket form and of an identity paper used to issue an e-ticket.

The e-tickets are not transferable to any third parties and are valid only upon presentation of the relevant identity papers of the passengers. The e-tickets are not subject to resale.

12. RETURNING THE UNUSED E-TICKETS AND OBTAINING REFUNDS

The unused e-tickets refunds are credited to the payer’s account used to pay for the e-ticket within the periods specified by the rules of the payment systems (from 7 to 30 calendar days from the moment the passenger requests a refund via his/her personal account).

PLEASE NOTE! To settle the claims connected with any failure to get the refund for any returned unused e-ticket:

• to the payer’s account, please, file a written claim to the bank that issued you bank card.

PLEASE NOTE! When you return the unused free e-tickets booked for the children of under 5 without booking a separate seat/berth, no fee for the refund is charged.

12.1. RETURNING THE UNUSED E-TICKETS USING THE PASSENGER'S PERSONAL ACCOUNT ON THE WEB-SITE

The terms of returning an unused e-ticket via a personal account are specified in Section E-ticket refunds via the web-site.

12.2. RETURNING THE UNUSED E-TICKETS TO A TICKET OFFICE

The unused e-tickets may be returned to a booking office which carries out the ticket return procedures situated within the territory of the Russian Federation upon presentation of a control coupon or a number of the e-ticket/order and an identity paper which number is shown on the e-ticket subject to compliance with the approved periods. The unused e-tickets for the international routes (to/from the non-CIS countries) may only be returned to the international route ticket offices.

The money for the unused e-tickets may only be refunded within the territory of the Russian Federation.

Refunds are possible for both the whole order and a specific electronic ticket on the order, with the exception of tickets purchased for travelling in the compartment and business meeting rooms (service classes 1Р and 1П) on Sapsan high-speed trains. The refund of tickets issued for travelling in the meeting and business compartments on Sapsan high-speed trains (service classes 1Р and 1П) is possible only if all 4 seats are returned at the same time.

Travel documents in accordance with the special Birthday Tariff Plan on the Sapsan, formed electronically, are returned on similar grounds with travel documents formed at the Birthday Tariff at the ticket office, i.e. travel documents can be returned to accompanying persons without the mandatory return of the birthday person document.

The order as a whole may be cancelled in relation to all the e-tickets in such order except for any e-ticket for which a boarding pass (travel document) was issued by a ticket office.

If the passenger obtained a boarding pass on a ticket form, the relevant amounts are refunded when the passenger presents such form and his/her identity papers at a ticket office.

The e-tickets booked for Sapsan train at a special round trip fare are to be returned pursuant to the following procedure:

• if the passenger presents the e-tickets for the round trip or a return ticket at the ticket office, the funds are duly credited to the payer’s account used to transfer the payment or are refunded to the payer’s e-wallet;
• if the passenger presents a single ticket at the ticket office, he/she is issued a confirmation certifying that the seat/berth was returned and the relevant funds are refunded under the passenger’s claim (Claim template).

The passenger gets a refund less a 20% reduction of the return fare. The passenger is charged a fee for transfer of a refund in connection with an unused travel document.

The procedure for the return and refund of electronic tickets booked for carriages in the Sleeper Compartment/Lux category of the carrier RZD Tour LLC at the special Single fare is as follows:

• it is possible to receive refunds for two seats/berths at once as reflected on one ticket;
• no refunds for one seat/berth out of two booked seats/berths, reflected on one ticket, are possible.

If the unused e-ticket booked for any train servicing any domestic routes within the Russian Federation and any trains servicing the international routes to/from the CIS countries, the Republic of Abkhazia is returned within the approved periods, then the service fee (including the cost of the bed linen) is refunded in full, but a fee of RUB 3.20 is charged for each seat/berth (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).

If the unused e-tickets for the international trains servicing the routes to/from the CIS countries, are returned in the ticket offices situated within the territory of the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Tajikistan and the Republic of Uzbekistan, the relevant seats/berths connected with the unused e-tickets are returned as follows in case of the online registration – at least 1 hour before the departure of the train from the first station of the route (with the exception of Federal Passenger Company trains between Russia and Belarus, Russia and Abkhazia, Russia and Kazakhstan).

To get a refund the passenger should contact any ticket office within the territory of the Russian Federation regardless of the method of payment and present a supporting document form confirming that the booking of the seats/berths was cancelled in the other country. If the passenger made payments using his/her bank card, the relevant refund is credited to the payer’s settlement account.

In case two berths were booked in a Luxury (business) carriage compartment of any train servicing the international routes (to/from the non CIS-countries), the cancellation of one of two of such berths is not allowed. The cost of the unused e-tickets booked to travel in a Luxury (business) carriage is refunded only if the passenger presents simultaneously the e-tickets for the berths in one compartment at any international route ticket office.

When returning the unused e-tickets for the trains servicing the international routes (to/from the non-CIS countries):

• for trains No. 306 Irkutsk – Ulaanbaatar, a passenger is charged a fee of CHF 5 (for each berth).

This fee is charged in RUB at the exchange rate set by the Central Bank of the Russian Federation as at the day of refund.

When returning an unused e-ticket booked for any train servicing the domestic routes within the territory of the Russian Federation to a ticket office (except for the trains of the CIS countries), the following amounts must be credited to the payer’s account:

• if the e-ticket is returned at least 8 hours before the departure of the train – the amount of fare comprising the ticket price and the cost of the reserved seat ticket;
• if the e-ticket is returned at least 8 hours and not later than 2 hours before the departure of the train – the ticket price and 50 % of the cost of the reserved seat ticket;
• if the e-ticket is returned less than 2 hours before the departure of the train – the price of the ticket; the cost of the reserved seat ticket is non-refundable in such case;
• if the passenger misses the train and returns the e-ticket within 12 hours after the train departs from the passenger’s boarding station, or in case of the passenger’s illness or any accident (subject to the presence of any documentary evidence thereof), and the passenger returns the relevant e-ticket within 5 days after the departure of the train for which he/she was issued a travel document – the ticket price; the cost of the reserved seat ticket is non-refundable in such case. Refunds are only made at the ticket office at the passenger's departure station.

Please note! When you return an unused e-ticket to the ticket office less than 1 hour before the departure of the train from the first station of the route and you passed the online registration for a train servicing the domestic Russian routes, the relevant amounts are refunded under a passenger’s claim pursuant to the procedure approved by the carrier. The relevant claim must be written on behalf of the passenger (in any format) whose surname, name and patronymic are specified in the e-ticket. Such claim must contain the following data: the address of the claimant (including the postal code), his/her contact telephone number, numbers of the relevant e-tickets, the reason for the cancellation of the trip. The passenger must put the date of execution of the claim and sign the same. The amounts connected with the considered claim are refunded to the settlement account of the payer used to pay for the e-tickets.

If an unused e-ticket booked for any train servicing the international routes to/from and/or for any trains (carriages) of the railways of the CIS countries, the Republic of Abkhazia is returned in a ticket office within the following periods, then the following amounts are credited to the payer’s account used to pay for the e-ticket:

• if the e-ticket is returned at least 24 hours before the departure of the train – the ticket price comprising the ticket price and the cost of the reserved seat ticket;
• if the e-ticket is returned less than 24 hours but not later than 6 hours before the departure of the train – the ticket price and 50 % of the cost of the reserved seat ticket;
• if the e-ticket is returned less than 6 hours before but not later than 1 hour after the departure of the train from the passenger’s boarding station, or in case of the passenger’s illness or any accident – within 10 days after the expiration of the term of validity of the supporting documents – the ticket price; the cost of the reserved seat ticket is non-refundable in such case.

Please note! No refunds are made on unused e-tickets with electronic registration for trains on services to/from Belarus, Kazakhstan, Kyrgyzstan and Uzbekistan less than 1 hour before the train's departure from the train's starting station (except for the trains of the JSC Federal Passenger Company).

Please note! The unused e-tickets for the international trains servicing the following routes: to/from the CIS countries may be returned in the ticket offices situated within the territory of the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic the Republic of Tajikistan, the Republic of Uzbekistan and the as follows: online registration – the e-ticket must be returned at least 1 hour before the departure of the train from the first station of the route (with the exception of Federal Passenger Company trains between Russia and Belarus, Russia and Kazakhstan); no online registration – the e-ticket must be returned within 1 hour after the departure of the train from the passenger’s boarding station. The monetary funds shall be returned in the ticket offices situated within the Russian Federation regardless of the payment method under a supporting document confirming the cancellation of the seats/berths.

Any unused e-ticket may be returned to the ticket offices within the territory of the CIS countries and Abkhazia (except for the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Tajikistan and the Republic of Uzbekistan) upon presentation of a boarding pass printed out on a ticket form. In such case the seats/berths are cancelled without any refunds. To get the refund in the amount of the relevant funds credited to the payer’s settlement account used to transfer payment for the e-ticket, the passenger should apply to a ticket office within the Russian Federation within 6 months after the date of departure of the train and should present the seats/berths cancellation form, an unused boarding pass printed out on a ticket form and any identity paper of the passenger.

When returning to ticket offices unused e-tickets for travel on international routes (non-CIS countries), refunds are credited to passengers' bank cards:

• no later than 6 hours before the departure of the train – the full cost of travel, consisting of the ticket cost and the cost of the seat/berth reservation (with a deduction of the refund fee);
• less than 6 hours before the departure of the train designated on the ticket – no refund is made.

Attention! When returning e-tickets with electronic registration less than 1 hour before the train's departure from the starting station and more than 6 hours before the train's departure from the station where the passenger boarded the train (local time), refunds on unused e-tickets are made using the complaints procedure. This requires that the passenger present, within the time frame set for the refund, a printout of the electronic ticket to an international ticket office with a stamp or mark to show that it has not been used with an indication of the day, month, year and time (hours, minutes) of the passenger’s claim.

12.3. BOOKING ELECTRONIC TICKETS UNDER NON-REFUNDABLE TARIFFS

Refunds for unused or electronic tickets purchased at a non-refundable fare are not possible, except for:

• cases of a passenger’s sudden illness, or of a family member travelling together with a passenger (spouse, parent (adoptive parent), or a child (adopted), the death of a family member (spouse, parent (adoptive parent), or a child (adopted), or an injury to a passenger as a result of an accident as confirmed by the relevant documents. In the event of such cases, the passenger has the right to a refund of the ticket cost minus the cost of the reserved seat, fee for services (if available on board the train) and other payments (except for the fee for reserving seats/berths on long-distance journeys) on returning the unused tickets to the ticket office of the railway station at which the passenger should have boarded no later than 5 days from the departure time of the train for which the ticket was purchased. The carrier also charges the passenger a fee for processing the refund of unused tickets;
• cases of train departure cancellations or delays, or of a failure to provide a passenger with the seat/berth specified on such a ticket. In the event of such cases, on returning the unused ticket the passenger is entitled to a refund of the full fare (the ticket cost and the cost of the seat reservation), service charges (if any) and other payments without any fee deduction for issuing a refund for an unused ticket.

13. E-TICKET TRAVEL RENEWAL IN CASE A PASSENGER MISSED A TRAIN

If a passenger missed a train:

servicing the domestic routes, and the passenger informed the relevant persons of such situation within 12 hours after the departure of the train connected with the e-ticket (regardless of whether the passenger registered online or not), and the passenger wishes to renew the ticket, then he/she should return the e-ticket to the ticket office at the passenger’s departure station. If the passenger missed the train, the e-ticket should be returned in accordance with the approved railway regulations for return of the tickets.

The e-ticket is returned upon the passenger’s presentation at the ticket office of the e-ticket control coupon or a 14-digit e-ticket number and the passenger’s identity papers.

To renew the ticket at the ticket office:

• the e-ticket control coupon or the control coupon of the travel document must be stamped with a mark of renewal;
• the passenger must pay the cost of the reserved seat ticket.

The validity of a ticket for another long-distance train is renewed at the ticket office at the departure station indicated on the ticket.

The passenger boards a train upon presentation of an e-ticket control coupon or a control coupon of the travel document bearing a relevant mark as well as a reserved seat ticket and the passenger’s identity paper specified when booking the e-ticket.

servicing the international routes to/from the CIS countries and the e-ticket was bought in the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Tajikistan, the Republic of Uzbekistan and the passenger informed the relevant persons that he/she missed the train within 1 hour after the departure of the train connected with the e-ticket (regardless of whether the passenger registered online or not), and such passenger wishes to renew the ticket – the seats/berths are cancelled at the ticket offices of the passenger’s departure station.

To renew the ticket at the ticket office:

• the e-ticket control coupon must be stamped with a mark of renewal;
• the passenger must pay the cost of the reserved seat ticket.

The passenger boards a train upon presentation of an e-ticket control coupon bearing a relevant mark as well as a reserved seat ticket and the passenger’s identity papers specified when drawing up the e-ticket.

14. STOPOVERS UNDER THE E-TICKETS

When travelling on the domestic routes

To renew a ticket after a stopover on the route 3 hours after the arrival of the train which the passenger boarded, the passenger has to return the e-ticket to a ticket office.

The e-ticket is returned upon presentation by the passenger at the ticket office of the e-ticket control coupon or a 14-digit e-ticket number and the passenger’s identity papers.

The returned e-ticket control coupon or a control coupon of a travel document must be stamped with a mark of stopover and renewal of the validity term of the ticket/document.

To renew the travel at the ticket office the passenger pays the cost of the reserved seat/berth ticket.

The passenger boards a train upon presentation of the e-ticket control coupon or the control coupon of the travel document, a reserved seat/berth ticket and the passenger’s identity paper specified when booking the e-ticket.

When travelling by the trains servicing the international routes to/from the CIS countries

If the passenger makes a stopover on the route and wishes the term of validity of his/her e-ticket (provided he/she registered online) to be renewed, the attendant of the car which the passenger boarded stamps the e-ticket control coupon with a mark of stopover.

In order to renew the travel after a stopover on the route within 3 hours after the arrival of the train which the passenger boarded, the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Tajikistan and the Republic of Uzbekistan:

• may cancel the relevant seats/berths under an e-ticket control coupon bearing a stamp of stopover on the route;
• stamp the e-ticket control coupon with a mark of stopover and renewal of the term of validity of the e-ticket.

To renew the ticket at the ticket office:

• the passenger pays the cost of the reserved seat/berth ticket in the national currency of the country where he/she is being issued a reserved seat ticket;
• the e-ticket control coupon is stamped with a mark confirming that the reserved seat/berth ticket was issued.

The passenger boards a train upon presentation of an e-ticket control coupon bearing three relevant marks as well as a reserved seat/berth ticket and the passenger’s identity paper specified when booking the e-ticket.

15. TERMINATION OF A TRAVEL UNDER AN E-TICKET

If the passenger travelling by the trains servicing the international routes to/from the CIS countries wishes to cancel any further part of the travel at any station on the route, the attendant of the car which such passenger boarded (provided the passenger registered online) stamp the e-ticket with a mark confirming termination of the travel by the passenger.

Within 3 hours after the arrival of the train which the passenger boarded the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Tajikistan and the Republic of Uzbekistan may:

• cancel the seats/berths under an e-ticket control coupon bearing a mark of suspension of the travel;
• stamp the e-ticket control coupon with a mark confirming the termination of the e-ticket’s term of validity at the station of termination of the travel.

The funds for the remaining part of the route are refunded in the ticket office of the state where the relevant e-ticket was bought regardless of the method of payment therefor under a supporting document confirming the cancellation of the seats/berths.

16. REBOOKING ELECTRONIC TICKETS

The charge for rebooking an electronic ticket is 222.70 RUB for one electronic ticket, which is the rate set by Russia’s Federal Antimonopoly Service.

When travelling on domestic Russian trains

Rebooking an electronic ticket can be done no earlier than 24 hours and no later than 1 hour before the train’s departure from the starting station of its route.

E-tickets can be rebooked on the website, as well as at the ticket office at the departure station indicated on the e-ticket.

Payments for rebooking tickets are made using the same form for which the payment for the electronic ticket was made.

When travelling on international services with the CIS countries

Rebooking an electronic ticket with electronic registration can be done no earlier than 24 hours and no later than 1 hour before the train departs from the initial station on its route.

Rebooking an electronic ticket without electronic registration can be done no earlier than 24 hours and up to the moment the train departs from the passenger’s boarding station.

At ticket offices located on the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Republic of Tajikistan and the Republic of Uzbekistan, rebooking an electronic ticket can be done at the departure station indicated on the electronic ticket.

Payments for rebooking are made in the national currency of the country where the ticket was booked.

Refunds for the original electronic ticket are made at ticket offices located on the territory of the Russian Federation on the basis of a form of a supporting document confirming the return of seats/berths.

17. DRAWING UP THE ELECTRONIC CARRIAGE DOCUMENTS

The passengers may draw up the electronic carriage documents on the web-site of JSCo "RZD".

The fee for drawing up an electronic ticket is 303.00 RUB per e-ticket (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).

Before drawing up the electronic carriage documents on the web-site of JSCo "RZD" the passenger may review the following information:

• whether the trains of JSC FPC have any passenger coaches with the compartments suitable for the transportation of the luggage, and may also check the availability of the vacant places by reviewing the carriage schemes;
• whether it is allowed to take small pets on the trains of JSC FPC (depends on the service class of the coach);
• whether JSC FPC have any car carriers for transportation of the vehicles, and if such car carriers have any vacant places;
• fare amounts.

17.1. DRAWING UP THE ELECTRONIC CARRIAGE DOCUMENTS ON THE WEB-SITE OF JSCO "RZD" and the RZD Passengers mobile app

The web-site of JSCo "RZD" and the RZD Passengers mobile app provides the passenger with an opportunity to draw up the electronic carriage documents (the control coupons of the electronic luggage stubs) for the transportation of the following:

• small pets;
• hand luggage – at an extra fee (electronic and household appliances, video and audio equipment – according to Clauses 179-108 of the Regulations For the Rail Carriage of the Passengers, Luggage, Freight Baggage);
• oversized baggage – under the special terms (baby carriages (strollers), bicycles, kayaks, etc.).

Booking electronic tickets for domestic trains operated by the carrier the Federal Passenger Company through the website of Russian Railways and the mobile app can be done no later than 15 minutes before the train departs from the baggage loading station.

The passenger may draw up the electronic carriage documents on the web-site of JSCo "RZD" and the RZD Passengers mobile app:

• when booking an e-ticket;
• as a supplement to the e-ticket obtained earlier (via the passenger’s personal account);
• as a supplement to a travel document bought in a ticket office (via the passenger’s personal account, Additional Ticket Services section).

No electronic carriage document may be issued for a returned e-ticket.

In case an electronic carriage document is successfully drawn up, the user is issued a control coupon of the electronic luggage stub specifying the transportation details and bearing a 2D barcode.

The control coupon of the electronic luggage stub is printed out (A4 format) and is to be presented when boarding a train.

In case of any errors in the electronic carriage document the passenger may cancel the order before payment.

In the event that a passenger withdraws from a previously paid journey on the website of Russian Railways and the mobile app, the return/refund of the electronic ticket is made before the train departs from the baggage loading station.

If the electronic carriage documents are returned via the web-site of JSCo "RZD" and the RZD Passengers mobile app after the expiration of the specified periods (before the departure of the train from the first station of the route), the passenger may only cancel the seats/berths (under the electronic carriage documents (if any) issued for the transportation of the luggage in the specially equipped compartments of the passenger coaches) and no funds are reimbursed to the passenger’s bank card. The payment amounts are refunded under a complaint procedure when the passenger addresses a ticket office of JSC FPC.

17.2. RETURN OF THE ELECTRONIC CARRIAGE DOCUMENTS TO THE TICKET OFFICES

The return/refund of electronic tickets with the simultaneous return of seats (if applicable) and funds (to a bank card) is carried out before the train departs from the baggage loading station.

If the passenger wishes to return the electronic carriage documents after the expiration of the relevant periods, then only the luggage places may be cancelled and the funds are reimbursed under a complaint procedure.

17.3. ISSUE OF A COPY OF AN ELECTRONIC CARRIAGE DOCUMENT BY A TICKET OFFICE

At the request of the passenger, the long-distance ticket office can print a copy of the electronic ticket based on a strict reporting form with the obligatory presentation of the number of the electronic baggage receipt (14 characters) at the ticket office.

17.4. VEHICLE TRANSPORTATION IN AUTORACKS

Electronic Railage Document for a vehicle transportation may be drafted through a personal account on JSCo "RZD" website.

Before drafting Electronic Railage Documents on the JSCo "RZD" website, the following information may be checked out:

• whether JSC "FPC" have any autoracks for vehicles transportation, and if there are any vacant places available in such autoracks;
• transportation tariffs.

Electronic Railage Documents for a vehicle transportation shall be arranged on JSCo "RZD" website within 5 days prior to dispatch of the train.

When booking the transportation of a vehicle, the sender shall agree to the following terms and conditions: a standard contract for the carriage of luggage(transportation of a vehicle under special conditions is booked by the passenger) or a standard contract for the carriage of cargo luggage (transportation of a vehicle under special conditions is booked by the consigner in the absence of a ticket.

If the result of booking an electronic transportation document is positive, the user is issued a control coupon for an electronic luggage or a cargo receipt with the transportation details and a 2D bar code.

​The control coupon of the electronic luggage or cargo receipt must be printed out on A4 paper and presented at the loading terminals, immediately before the vehicle is accepted for transportation.

In case of any errors in the Electronic Railage Document, the order may be cancelled before payment.

If a pre-paid transportation is cancelled via the JSCo "RZD" website, the Electronic Railage Document shall be returned within at least 5 days before the train departs from the origin station of the route.

If you have purchased discounted tickets (where the discount applies to round trips only), both tickets ("there" and "back") must be presented for the return journey.

Return of Electronic Railage Documents and money for the transportation (to the customer’s bank card) shall be arranged within at least 5 days before the train departs from the origin station of the route only when the customer addresses a ticket offices before the train departure.

The customer shall pay a return fee in case of a refund (when the funds are reimbursed).

At the request of the passenger, the long-distance ticket office can print a copy of the electronic ticket on a strict reporting form.

18. MOBILE E-TICKET BOOKING SERVICE

1. The web-site provides a new service of ordering the e-tickets for the trains via your cell phone (smartphone). To buy an e-ticket using your smartphone you should log in using your username and your password. Please, before you proceed, read the E-tickets Issue Regulations.

2. The rules governing the process of booking the e-tickets using a smartphone are the same as those governing booking of the e-tickets via the Internet using the PCs (laptops, tablets).

3. The web-site mobile service is supported by all the major mobile browsers (Opera Mini 2-5, Opera Mobile 9.80, Nokia, Safari). If the smartphone browser is not supported, you will see a relevant warning on the authorization page. The minimum requirements to the smartphone display resolution are as follows: 240*320, diagonal – 2.4". The online registration for the train is also available.

19. BOOKING ELECTRONIC TICKETS FOR PASSENGERS WITH PETS

Conditions and rules for the transportation of small pets on Sapsan and Lastochka trains operated by the High Speed Directorate (DOSS).

Conditions and rules for the transportation of small pets on long-distance Federal Passenger Company trains.

ENQUIRIES ABOUT PASSENGER SERVICES AND THE PROVISION OF SERVICES:

• trains operated by the Federal Passenger Company – please send an e-mail to director@fpc.ru;
• trains operated by Directorate of High-Speed Communications’ (DOSS) – please send an e-mail to doss@center.rzd.ru;
• trains and carriages operated by the carrier RZD Tour Ltd. – please send an e-mail to info@rzdtour.com;
• on trains owned by CJSC TK Grand Service Express – by e-mail to gse@tkgse.ru or visit the website www.grandexpress.ru;
• on trains owned by Tverskoy Express LLC – by e-mail to info@megapoezd.ru or visit the website megapoezd.ru.

If you have any questions concerning booking of the e-tickets via the web-site of JSCo "RZD" and RZD Passengers mobile app, please, contact us at ticket@rzd.ru. To check the ticket status, please, provide your login or e-mail used to book the tickets; date and time of booking; order No., or in case of absence of the latter – specify the route and train No.; surname, name, patronymic of the passenger. Our Support Service is ready to help you 24/7.

The long-distance passenger trains schedule is posted in section Passenger Transportation of JSCo "RZD" web-site.