"Sapsan"

"SAPSAN" TRAIN WITH UPGRADED INTERIOR

*not available on all "Sapsan" electric trains.

"SAPSAN" TRAIN

"SAPSAN" TRAIN WITH TWO BUSINESS CLASS CARRIAGES

Safety

• Impact-resistant, fire-resistant structural parts and components and finishing materials;
• Safety glass;
• The Service Centre monitors the functioning of all the train’s units and assemblies online in real time;
• Ergonomic interiors, no sharp corners or edges on the finishing materials.

Comfort

• Design and fitting of seats taking into account the specifics of movement over long distances;
• Comfortable climate in the cabin;
• Modern soundproofing materials;
• Day and night lighting;
• Sun blinds on the windows;
• Hangers for clothes and free space for storing hand luggage;
• Soft carpets;
• Baby changing table (toilet in the 6th and 16th, 9th and 19th carriages*);
• All carriages are non-smoking areas;
• Premium compartments** and negotiation compartments (in first-class carriages).

*only in trains with an upgraded interior.
**not available on all Sapsan electric trains.

PASSENGER NOTIFICATIONS AND ANNOUNCEMENTS

• During the entire journey, two large display boards in every carriage keep passengers informed about the route, the carriage number, the air temperature outside the train and the train’s current speed;
• Near the outer door of every carriage is an electronic route board informing passengers about the train number, the carriage number, the current time and the train’s direction.

Answers to all your questions

General and special fares are available. Special rates are subject to a number of conditions, including age, whether the passenger wishes to purchase round-trip tickets, etc.

Discount plans cannot be combined (except for seats in the "children’s compartment" and seats for passengers with reduced mobility and/or disabilities). Minimum prices are available on tickets booked 90 days in advance, or where demand is low or moderately low. Reductions under special and general fare plans apply to the cost of the journey (service and commission fees are charged in full at all times).

If during the ticketing process you purchased a ticket at a discount to which you are not entitled, you will be required to pay the difference when boarding the train.

The special tariffs "Birthday", "Honeymoon", "Junior" and "Senior" are available to citizens of the Russian Federation and passengers who have a "residence permit for a foreign citizen".

When purchasing tickets online, the fare plan may be selected after the passenger’s personal details are entered. The final price will be displayed at the order confirmation stage.

Dynamic pricing

The fares for "Sapsan" high-speed trains are priced based on the market principles (without involving the state as a regulator). The final fare is generated by the Dynamic Fare and Demand Incentive System (DUTISS) depending on the time remaining until departure and the actual and anticipated passenger demand for the selected journey.

Ticket sales start time

Ticket for "Sapsan" trains are made available 90 days before departure. This period is subject to change if adjustments to the timetable are required.

Buying tickets for the meeting room compartment

Tickets for the meeting room compartment (travel class 1Р) and business negotiation compartments (travel class 1П) on "Sapsan" high-speed trains must be purchased together (four tickets). Tickets may be purchased by a single passenger, or by any number of passengers not exceeding four. The fare for this class is always per four seats and includes a service charge depending on the number of passengers in the booking: the minimum fare is for one passenger with four seats and the maximum fare for four passengers with four seats. The return of travel documents is only possible if all four seats are returned at once and a refund fee will be charged for all four seats in a given compartment.

Tickets for the compartment suite (travel class 1Ж) on "Sapsan" high-speed trains are issued in the form of an e-ticket upon payment for the entire compartment. The compartments are for one or two passengers, both of whom must provide their personal details when purchasing tickets. E-tickets for passengers travelling alone specify that two seats have been purchased. If two passengers are travelling, one seat for each passenger will be specified on the e-ticket. The fare will be charged according to the number of seats indicated on the e-ticket and the service charge will be calculated according to the number of passengers ticketed. No changes may be made to e-tickets that have been issued.

E-tickets for "premium compartments" (service class 1E) in Sapsan high-speed trains are issued upon payment for the entire compartment, which accommodates one or two passengers. The personal details of all passengers travelling in a single compartment (up to two passengers) must be provided. Passengers travelling alone are assigned two (both) seats in the compartment on the e-ticket, while passengers travelling together are assigned one seat each. The fare depends on the number of seats indicated in the e-ticket, and the service charge is calculated according to the number of passengers travelling. Changes cannot be made to e-tickets that have already been issued.

Where to get information and certificates

Information on the cost of travel on a "Sapsan" high-speed train for the date and time of the previously issued ticket, as well as confirmation of previously issued travel documents, can be obtained from the ticket offices of the High-Speed Transportation Directorate in Moscow and St. Petersburg. Passengers must be present in person and be able to present an original identity document in order to receive such information. The cost of this service is RUB 350.

Provision of food packets

When registering for the compartmental meeting room (1Р), compartment suite (1Ж) and premium compartment (1E) service classes, passengers are provided with the number of meals that is in accordance with the number of service fees they have paid when booking. When booking tickets under the "More Space" tariff plan, only one service fee is charged per passenger, so only one set of meals is provided.

A road map is an opportunity to save money when buying a ticket. Use a road map when buying your ticket, and the ticket price will be reduced (service and commission fees are always charged at full price).

Tickets for high-speed "Sapsan" trains go on sale 90 days in advance.

See our website for the current timetable for each date.

* Trains Nos. 764 and 766 run on Saturdays and Sundays and in addition on 29 April, 2, 3 and 9 May, 13 June and 4 November.

The bistro car has two bar tables and ten window seats.

Passengers who have purchased tickets for the bistro car (Class 2E) can choose from a choice of dishes and drinks from the menu, which are included in the ticket price.

Hot meals and drinks can be delivered from the bistro car to seats/berths for passengers with disabilities.

In the mobile bar, passengers can buy hot and cold soft and hot drinks, sandwiches, snacks and desserts.

Bistro car menu 

Lenten menu

The children’s compartment is located in carriage No. 10.

Several adults can travel in a children's compartment (no more than two adults in one booking) with one child under 10 years of age and one adult with several children, including one child under 10 years of age, may also travel in the carriage. Younger passengers are offered a children’s blanket and printed materials.

A special seat with a pull-out changing table is provided for passengers with children under the age of one (provided that the child does not occupy a separate seat).

In trains with an updated interior in carriage No. 10 (20) in the "Family" service class (seats 17-44), the following conditions must be met in order to place an order:

• no more than two adults on one order with one child under 10 years of age or one adult with several children, among whom there is one child under 10;
• the seat numbering must be sequential;
• the first person named on the order must be an adult, the second – a child under 10 years of age .

Passengers can buy tickets for a Children's compartment and the "Family" service class at all Russian Railways ticket offices, as well as on this website in the "Buy a ticket" section. Tickets can be purchased online from 90 to 3 days before the train's departure.

Children’s compartment photo gallery

The meal pre-selection service is available to users registered on the Russian Railways’ website when purchasing tickets for the following classes: Negotiation compartment, First, Compartment Suite*, Business, Economy Plus, Family* and Comfort*, as well as when booking tickets at ticket offices. Passengers can choose meals when booking their tickets, or after completing the documents in the "My Orders" section, but not less than two days before the train’s departure. Passengers who have not booked in advance will be offered the standard meal available on board.

Passengers in economy and basic class can use the meal pre-order service for a fee. The food set includes: puff pastry tongue with filling, confectionery, snack, carbonated/non-carbonated water (0.25 l.) or hot black/green tea (0.2 l.) and a choice of sweet carbonated drink (0.33 l.) or cold tea (0.5 l.) or an assortment of juices (0.2 l.). Passengers can only use this service when booking tickets on the Russian Railways website and at ticket offices.

The choice of meals for an order made under the special "Birthday" fare is available only in conjunction with the ticket of the birthday passenger.

*in trains with updated interiors.

En route, passengers can access the Media Centre infotainment system and individually make selections from a variety of content such as documentary and feature films, music and audio productions and entertainment programs. Using their mobile devices, they can also order services such as food delivery from the bistro car to their seat, have items and souvenirs delivered to their seat from the assortment in the "Sapsan" Shop catalog, and have flowers delivered to their carriage or an address.

The content broadcast on overhead monitors and the "Sapsan" train’s Media Centre is based on audience interest, catering to the tastes and preferences of different categories of passengers, and is updated on a monthly basis.

A replacement mobile device (tablet) can be provided on request.

Holders of Black, Gray and White categories of Business Pass cards can use the Concierge Service, which includes:

Ticketing options:

• purchasing a travel document for a train trip that is fully booked;
• travelling with the Business Pass card/for cashless payment;
• online return of the trip/travel document.

Assistance:

• with any issue while travelling on the train;
• in choosing a pre-paid meal plan;
• in arranging the transportation of pets;
• in looking for items left on the train.

Advice:

• on how to apply for a Business Pass;
• on how to arrange a personal attendant service;
• on how to order flowers and souvenirs while on the train;
• on the status of the current Business Pass card;
• on previous trips.

The compartment meeting/negotiation room is a structurally isolated 4-seater room in a first-class carriage located directly behind the driver’s cab.

The compartment meeting/negotiation room has four comfortable seats equipped with back support. Every chair is equipped with sockets for recharging a mobile phone, laptop or tablet computer.

Passengers have available monitors for presentations (multimedia equipment) and a table, and for additional home comfort and coziness a leather sofa.

The content of the infotainment system (movies, music, custom, geolocation) is displayed on the monitor.

Passengers are also provided with individual service and a range of improved quality services (including high-quality guaranteed food prepared according to original recipes). The cost is included in the fare.

All adult passengers receive amenity kits and the latest press, while children are given special children’s kits consisting of a travel backpack, educational toys and markers.

When travelling in a negotiation compartment, passengers can take their cats or dogs with them, with the exception of large breeds. Small pets can be transported in the negotiation compartment free of charge.

It is possible to book tickets for the negotiation compartment at ticket offices and on the Internet only if all four seats are paid for at the same time.

ADDING PASSENGERS TO A MEETING/NEGOTIATION COMPARTMENT

Passengers of the negotiation compartment (class of service 1Р) can add more passengers to a previously placed order.

This service is provided at the ticket offices and centres of the Directorate in Moscow and St. Petersburg, as well as at long-distance ticket offices at stations from which "Sapsan" trains depart.

Passengers wishing to add more passengers must present a ticket for travel in the negotiation compartment to which it is planned to add passengers and the original of the identity document indicated on the ticket.

Adding passengers is only possible if no more than 3 passengers were registered initially in the negotiation compartment (in this case, one more passenger can be registered). The number of reserved seats in the negotiation compartment, together with the added passengers, cannot exceed four.

When adding passengers, tickets are booked at the cost of services in the service class of the negotiation compartment room (1Р) for each additional passenger.

A premium compartment* is designed for one or two passengers and is structurally isolated in a first-class carriage.

The compartment is equipped with two comfortable sofas which can be converted into sleeping berths. The windows have two sun shades, including "blackout," to provide passengers with comfortable rest.

The window table is equipped with a socket and USB ports for charging mobile phones, laptops or tablet computers.

The compartments are also fitted with a system which provides both general and individual lighting. Passengers can choose the level of brightness and colour of the backlight.

Video from the infotainment system is displayed on two monitors.

Passengers are provided with individual service and a range of improved quality services, including guaranteed high-quality food prepared according to original recipes. The cost is included in the fare.

Adult passengers are provided with travel kits and press, while children receive special children’s kits consisting of a travel backpack, developmental toys and felt-tip pens.

Small pets are allowed in the premium compartment without any payment of additional fees.

Passengers can register tickets for premium compartments at ticket offices and via the Internet only when paying for 2 seats/berths at the same time.

ADDITIONAL PASSENGERS IN PREMIUM COMPARTMENTS

Passengers travelling in premium compartments (Service Class 1E) can add a passenger to a previously completed order.

This service is provided at ticket and cash centres of the Directorate of High-Speed Communications in Moscow and St. Petersburg, as well as at long-distance ticket offices at stations from which Sapsan trains depart.

It is provided upon presentation of a ticket for the premium compartment to which it is planned to add a passenger, and an original document certifying the identity specified in the ticket.

Adding a passenger is only possible if the 1st passenger has been initially booked in a premium compartment (in this case, one more passenger can be booked). The number of reserved seats in a premium compartment together with the added passenger cannot exceed two.

When adding a passenger, a ticket is issued at the cost of services in the premium compartment (1E) service class.

* not available on all "Sapsan" electric trains.

Carriage No. 6 (No. 16) has a seat with secure wheelchair tie-downs. The seat is equipped with a train attendant call button.

A special toilet designed for wheelchair users is located nearby. Like other toilets on the train, it is equipped with an emergency call button.

The table at the disabled passenger’s seat is tailored to the needs of passengers with disabilities: it has no legs and folds upwards.

The floor in all areas of the Sapsan train is the same level, making it easier for wheelchairs to move around.

Passengers are allowed to transport small (room) pets and birds in containers/cages whose total size does not exceed 180 cm in the sum of three dimensions. No additional charge is made.

Carriages no. 6 and 16 on all "Sapsan" trains have a hardware and software system installed that enables all necessary documents to be copied, printed in black and white, scanned and emailed.

Conditions and rules for transporting pets on "Sapsan" trains.

*Not available on all "Sapsan" electric trains.

**The service is provided at the Moscovsky railway station in St. Petersburg, "Comfort" Lounge at Kazansky railway station in Moscow, as well as at the Tver and Chudovo railway stations.

*Internet access via Wi-Fi is provided free of charge if it is a technical possibility, in other words, if there is a network of cellular operators on a given section of the train route.

**The Business (1C) service class is unavailable in carriages No. 1 (11).

***The service is provided at the Moscovsky railway station in St. Petersburg, "Comfort" Lounge at Kazansky railway station in Moscow, as well as at the Tver and Chudovo railway stations.

The service is available at the Moskovsky railway stations in St. Petersburg.

Passengers are provided with a full range of attendant services at the station complex: organised access and pick-up, assistance through "green corridor" security checkpoints, escort through the functional areas of the station complex, hand luggage delivery and other necessary assistance.

An optional business lounge service is available upon arrival at the railway station.

Prices

• Basic package (arrival at/departure from one of the stations): includes a maximum of two pieces of hand luggage – RUB 2500 (VAT included), with RUB 300 (VAT included) charged for each additional piece of hand luggage.

For further details and to book the service, contact the Client Support Centre at 8 (800) 775-69-29. Requests are accepted no later than 60 minutes before departure or arrival of the train. You can also order the service by contacting the receptionist at the business lounge in person.

Phone numbers of the lost property storage rooms:

• Leningradsky railway station in Moscow: +7 (499) 260-94-83;
• Moskovsky railway station in St. Petersburg: +7 (812) 457-40-03;
• Moskovsky railway station in Nizhny Novgorod: +7 (831) 248-28-18.

Items can be reclaimed upon presentation of a valid passport and ticket.

If you are having difficulty finding your property, you can fill in an online form or leave a written search request with the station duty officer.

"Sapsan" trains offer a service enabling parents to send a child to another city without their accompaniment, but under the responsibility of the train staff.

The service is provided to parents and the legal representatives of children aged between 10 and 16 on trains running between St. Petersburg (Moscow railway station) – Moscow (Leningrad railway station). Children can board and disembark only at the initial and final stations, that is at Moscow railway station in St. Petersburg and Leningrad railway station in Moscow.

The service costs RUB 1600.

The service can be ordered no later than two days before the departure of the corresponding Sapsan train in the Directorate of High-Speed Communications' ticket office – a branch of Russian Railways (building 11, Nizhnyaya Krasnoselskaya Street 40/12, open hours: daily 07:45-19:45, break from 13:30 till 14:00); in the Halls of Official Delegations at Leningrad railway station in Moscow and Moscow railway station in St. Petersburg only for seat Nos. 47-48 in carriages Nos. 10 (20) and seat Nos. 1-2 of carriages No. 10 (20) on the Sapsan train with an upgraded interior.

Business lounge at Moskovsky railway station in St. Petersburg, as well as at Tver and Chudovo stations, offer spacious and comfortable rooms with air conditioning, soft armchairs and sofas.

Passengers can also use an iron, have their clothes cleaned, change clothes, take a shower, charge their phone and laptop and use a fax machine, printer and copier.

The business lounge at Moskovsky railway station in St. Petersburg also offer a buffet-type service and a cafe with a seating area. For our little travellers there are children’s play areas. There are also meeting rooms with facilities to enable passengers to make presentations. A shower cabin service is also available to clients of the meeting room.

Cost of business lounge services:

• at Moskovsky railway station in St. Petersburg – RUB 3000 (for not more than 3 hours);
• for children aged from 6 to 10 years, the charge for business lounge at Moskovsky railway station in St. Petersburg is RUB 1500 (for no more than 3 hours);
• at Tver railway station – RUB 120 per hour (for children aged 5 to 10 years – RUB 60 per hour) and RUB 60 for each subsequent hour (for children aged 5 to RUB 10 – 30 per hour). Children under 5 years old can use the business lounges free of charge;
• at Chudovo railway station – RUB 200 per hour and RUB 50 for each subsequent hour.

From 18 March 2025, passengers are offered the services of the "Comfort" Lounge at Kazansky railway station as an alternative to the premium service during the repairs of the Business Lounge at Leningradsky railway station and the closure of the Business Lounge from 5 February 2025.

The "Comfort" Lounge provides the following services: comfortable accommodation in the station’s historical interior, a hot welcome drink of your choice, high-speed Wi-Fi, charging stations for portable devices, the press. Snacks, hot and cold drinks are available for an additional fee.

"Comfort" Lounge prices (per 3 hours) – 1 000 roubles (per 3 hours), for children aged 5 to 10 – 500 roubles, for children under 5 is free.

For passengers travelling in premium compartments, the negotiation compartment, the compartment suite, first and business classes on "Sapsan" high-speed trains and "Comfort" Lounge at Kazansky railway statiom, business lounge services are provided upon presentation of a ticket on the day of the journey at no additional charge:

• before departure (on the current day and not earlier than 8 hours before the train’s departure);
• after arrival at the terminal station (on the current day, but registration must be no later than 1 hour from the moment of the train’s arrival).

Staying in the business lounge for more than 3 hours is charged according to the price list.

Booking travel for an organised group of passengers (OGP) on the following trains is possible after the conclusion of an agreement for the provision of services for booking tickets for the carriage of passengers and the assignment of a single personal account (the payer’s SPA): high-speed "Sapsan" trains (Moscow – St. Petersburg), "Lastochka" trains (operated by Russian Railways – Pskov – Veliky Novgorod – Petrozavodsk, St. Petersburg – Pskov – Pechory, St. Petersburg – Sortavala, Rostov-on-Don – Novorossiysk, Moscow – Ivanovo, Moscow – Kostroma, Anapa – Krasnodar, Imeretinsky Resort – Maykop – Kavkazskaya and Moscow – Nizhny Novgorod, Nizhny Novgorod – Kirov, St. Petersburg – Bologoe – Staraya Russa/Valdai) and the Ruskeala Express retrotrain (Sortavala – Ruskeala Mountain Park).

The application is the basis for starting work to organise the transport of an organised group of passengers (OGP). A travel company shall independently prepare an application (the form is provided in the Sample Documents section) and send it to the personal manager at the High-Speed Transportation Directorate of JSC Russian Railways.

There is a single application form for all organisations. Application forms are completed for a single OGP of ten or more persons travelling on the same route, on the same train and on the same departure date. The application form shall be certified by the head of the travel company and the finance manager, and shall be drawn up on the organisation’s letterhead. The application form must include the first and last name and contact telephone number of the travel agent directly responsible for organising the journey.

Requests are accepted from 90 to 10 days before departure. Requests submitted less than 10 days before departure are accepted subject to availability. Each application must be accompanied by two copies of the passenger list, certified by the head of the travel company and the finance manager.

The OGP list must include the details of the group (or tour) leader on a separate line. The group (tour) leader must not change during the ticketing process. The OGP list must comply with the prescribed form (enclosed in the Sample Documents section) and contain up-to-date details.

Once you have submitted your application, you will be assigned a personal manager, who will check that the travel details you have provided are correct and up to date, and that the required number of seats is available on the service. You will receive an invoice within two business days after the application has been processed. The invoice amount depends on the class of travel you have selected and contains the amount required to reserve the seats and issue the travel documents. After the invoice has been paid and confirmation that the funds have been credited to the account of the High-Speed Transportation Directorate has been received, the seats will be reserved as requested. Reservations must be made at the ticket office of the High-Speed Transportation Directorate in the presence of a representative of the travel company.

The representative of the travel company must present:

• power of attorney form M-2 for the right to issue travel documents upon request (dated and with an outgoing number), including passport details, the representative’s signature and company seal;
• a payment order (with a bank stamp);
• original of the application form (in one copy);
• the passenger list (in duplicate).

If the representative of the travel company fails to appear within the prescribed timeframe to process the travel documents, the application will be cancelled. The reservation fee is non-refundable.

The travel company can make changes to the OGP lists and submit the final version to the ticket office after the seats have been reserved and before the date on which the representative is due to collect them.

Contacts details of the High-Speed Transportation Directorate:

• Moscow
• St.Petersburg

E-mail: OGP@center.rzd.ru

To collect the tickets, a representative of the travel company must go to the ticket office of the High-Speed Transportation Directorate by the established deadline.

The employee of the travel company must present:

• power of attorney form M-2 for the right to issue travel documents upon request (dated and with an outgoing number), including passport details, the representative’s signature and company seal;
• a receipt confirming the payment of various fees;
• a reservation order (supporting document);
• a payment order;
• the original of the updated passenger list (in duplicate);
• up-to-date certificates from the respective educational institution (regarding the travel of an organised group of schoolchildren).

Once the ticketing process has been completed, the representative of the travel company will be issued with the travel documents (tickets) and one copy of the OGP list stamped by the High-Speed Transportation Directorate (and signed by the ticket office manager.

The cost of OGP travel is determined after the relevant application has been submitted.

The fare is fixed up to 10 days before departure. For periods of 10 or more days prior to departure (inclusive), the fare will be generated by the Dynamic Fare and Demand Incentive System (DUTISS) depending on the time remaining until departure and the actual and anticipated passenger demand for the selected journey.

Fees set by the Federal Tariff Service of the Russian Federation for organised groups of passengers in 2025:

• Adults – RUB 537,10;
• Schoolchildren – RUB 134,30;
• Children – RUB 134,30.

Mixed fares are available for all fare types (full fare, school fare, children’s fare). When reserving seats for organised groups of children and/or schoolchildren with accompanying adults (no more than one accompanying adult per 10 children and/or schoolchildren), the fee for reserving seats on long-distance trains established for organised groups of children and/or schoolchildren shall be charged.

The child’s age shall be determined as of the date of travel. When calculating the fare for children in a OGP, the children’s fare applies to children under 10 years of age, or if they turn 10 on the day of departure.

The following documents must be presented when boarding children under the age of 14:

• an original or notarised copy of the child’s birth certificate;
• an original certificate from a full-time educational institution confirming that the child is enrolled there. The certificate must contain the schoolchild’s last name, first name, patronymic (if he or she has one), the name (number) and legal address of the school, and the date. The certificate must contain the official stamp of the educational institution and the signature of its head or the person acting on his or her behalf.

According to Sanitary and Epidemiological Requirements SP 2.5.3157-14, organised groups of children may travel on "Sapsan" high-speed trains without meals and without being accompanied by a medical officer or a person trained to provide first aid, as the "Sapsan" trains run for less than 10 hours.

The organisers of trips of organised groups of children by rail shall ensure that these groups are accompanied by adults, with one accompanying adult (teacher, instructor, parent, coach, and so on) per 8-12 children during the journey to and from the destination.