Joint Stock Company "Russian Railways" (JSCo "RZD")
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Legal Address |
Building 1, Novaya Basmannaya Street 2/1, Inner-city territory, Basmanny Municipal District, Moscow, Russian Federation, 107174 |
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Postal Address |
Building 1, Novaya Basmannaya Street 2/1, Moscow, Russian Federation, 107174 |
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International Cooperation Department |
Tel: +7 (499) 262-16-28 |
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for passengers |
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Client Support Centre
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Tel: +7 (800) 775-00-00 free of charge in Russia Tel: +7 (499) 605-20-00 worldwide, payment in accordance with the tariffs of your service provider |
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Support service of the electronic platform "Passenger Transportation" |
ticket@rzd.ru (only for questions relating to electronic tickets. The size of the email with any attachment(s) should not exceed 14 MB) |
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To obtain advice in the messenger, you need to install the messenger client on a computer or the app on a smartphone:
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INFORMATION TELEPHONE NUMBERS OF RUSSIAN RAILWAYS’ SUBDIVISIONS |
8 (800) 755-50-05 (toll-free from all regions of the Russian Federation) +7 (499) 266-23-16 (worldwide – payment is in accordance with your telecom operator’s tariffs) |
Representative Offices of Russian Railways
| Belarus |
74–129, Dzerzhinsky Avenue, Minsk, Belarus, 220116 |
+375 (17) 244-09-48, +375 (17) 342-09-15, +375 (17) 304-33-73 (Fax/Tel) |
General Representative, OJSC RZD Evgeny Burenko |
| Hungary |
Bentsur St 43, Budapest, Hungary, 1067 |
+36 -08-91
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General Representative, OJSC RZD Ilya Kelperis |
| Islamic Republic of Iran |
Office No. 701, North Side, Floor 7, Alpha Building, Golshahr Boulevard, No. 58, Tehran, Iran, 1915675857 |
+9 (821) 263-783-95, +9 (821) 414-256-51 |
General Representative, OJSC RZD Evgeny Cherepanov
Deputy general Representative, OJSC RZD Evgeny Baranov |
| China |
609, Building C, Floor 6, Building 6A, Chaoyangmenwai Dajie Street, Chaoyang District, Beijing, China, 100020 |
+86 -70-866 |
General Representative, OJSC RZD Ivan Fomenko
Deputy general Representative, OJSC RZD Sergey Trushenkov |
| Democratic People’s Republic of Korea |
Building 9, Office 9, Munsu Quarter, Taedong District, Pyongyang, Democratic People’s Republic of Korea |
+7 (499) 262-01-91 |
General Representative, OJSC RZD Mikhail Tyurnikov |
| Republic of Turkmenistan |
Building 174, Hero of Turkmenistan Atamurat Niyazov Avenue, Bagtyyarlyk etrap, Ashgabat, Turkmenistan 744000 |
Deputy general Representative, OJSC RZD Lola Khamrakulyevna Khallyeva |
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| Republic of Uzbekistan |
Office 502, Taras Shevchenko Street, 21a, Tashkent, Uzbekistan, 100060 |
b_urdashev@mail.ru |
General Representative, OJSC RZD Bakhodur Bakhtierovich Urdashev |
| Japan |
Floor 8, Kojimachi Terrace Building, Kojimachi 3–1, Chiyoda-ku, Tokyo, Japan, 102-0083 |
+81 (362) 69-99-00
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General Representative, OJSC RZD Oleg Ryabov |