To find any items left on the train, passengers need to fill out an electronic application and indicate their name, ticket number, phone number, e-mail address and the last four digits of the document number on which the ticket was issued. Passengers will also need to provide a description of the items left and indicate the presumed place in the carriage where they were forgotten.
After processing the application, the passenger will be asked to identify their belongings from photographs. The passenger will be informed about the results of the lost items search.
Searches are carried out within 30 days from the beginning of the journey. The service is available to long-distance train passengers.