ELECTRONIC REGISTRATION

For which trains is it possible to undertake electronic registration?

Electronic registration is undertaken in the absence of information about the train and the carriage: "Train without electronic registration. Attention: It is necessary to obtain a ticket at a ticket office in Russia."

Electronic registration available when booking an electronic ticket for travel from any station along the entire train route.

To board a train anywhere along the train’s entire route, it is sufficient for the passenger to present an electronic ticket (boarding coupon) printed on paper (A4 format) or its image on the screen of a mobile device to the carriage conductor, as well as the passenger’s identity document as indicated on the electronic ticket.

In order to board domestic Federal Passenger Company trains, passengers just have to present to the carriage conductor the document proving that their identity is the same as that indicated on the e-ticket.

I made a journey after undertaking electronic registration, but my accounting department requires a physical ticket. What can I do?

Go to the section "My orders" and print out the control coupon of your electronic ticket. You can then present it to your accounting department.

In accordance with Order No. 322 issued by the Ministry of Transport of the Russian Federation on 21 August 2012, the control coupon is a strict reporting document and is used for settlements using payment cards without the use of cash registers.

How to undertake electronic registration?

Electronic registration is undertaken:

  • In the absence of information about the train and the carriage: "Train without electronic registration. Attention! It is necessary to obtain a ticket at a ticket office in Russia";
  • during the procedure for ordering electronic tickets after the "Payment" stage, simultaneously for all the passengers specified on the order;
  • repeated at any other time on your account;
  • both simultaneously for all passengers specified on the order, and for individual electronic tickets on the order.
How can I cancel my e-registration?

You can cancel your electronic registration no later than 1 hour before the train’s departure from the initial station of the route:

  • through your personal account on the site or in the app in the section "My orders" (click on "Request ticket status", if the status is "Electronic registration undertaken," the link "Cancel electronic registration" will be available) or
  • by obtaining a paper ticket on the territory of the Russian Federation at the cashier’s office or a self-service terminal.