Execution of Travel for Persons Entitled to Benefits Using Electronic Coupons of the Social Fund of the Russia (ECSFR, FORMERLY ECSIF) on the Website
The execution of travel shall be carried out for trains operated by JSCo "RZD" (DOSS carrier), JSC "FPC", JSC "PCS", JSC "RWY" only for internal traffic within the territory of the Russian Federation (including in transit through the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, provided that there is no other possibility for travel), except for the Republic of Crimea and the federal city of Sevastopol. The execution of travel shall be carried out between any railway station of the Russian Federation and stations of the Kaliningrad Railway.
When booking electronic tickets for trains and carriages belonging to another state for domestic internal travel in the Russian Federation, passengers are subject to the payment of an additional fee.
E-tickets shall be issued based on the identity document (passport) and the ECSFR (formerly ECSIF) details. The execution of travel to the Kaliningrad Region and back may also be carried out based on ECSFR (formerly ECSIF). In this case, an e-ticket shall be issued based on the international passport (IP) provided that the ECSFR (formerly ECSIF) is issued with respect to the international passport.
1. Specifics of Execution of Travel under the Treatment Benefit of SFR (formerly SIF)
In case of travel to the place of treatment in long-distance trains under the SFR (formerly SIF) electronic coupons, e-tickets shall be issued to compartment cars of unnamed (express and passenger) trains, as well as to unnamed cars of named trains. If at the time an electronic ticket is booked there are no seats in compartment carriages of non-branded trains, an electronic ticket can be issued for a branded train without making the usual additional payment for a branded train. Tickets can also be issued for the Lastochka high-speed trains, for the carriages of the basic service class of the Russian Railways DOSS carrier, and for the carriages with seats of the standard layout on Federal Passenger Company trains.
In case tickets are issued for a named train, the availability of seats in unnamed trains for the specified itinerary shall be checked at the time of booking. In case there are seats in unnamed trains for the specified itinerary, the relevant message shall be displayed to a user and no further issuance of an e-ticket to a named train shall be possible.
Electronic tickets cannot be booked or issued under the Social Insurance Fund SFR (formerly SIF) benefit scheme for Sapsan trains operated by the Russian Railways DOSS carrier.
2. Specifics of Execution of Travel under the SFR (formerly SIF) Benefit for Passengers from among Wheelchair Users
The execution of travel for the disabled under the SFR (formerly SIF) benefit shall be possible without taking into account the ‘name’ of trains. The necessary condition shall be the availability of a rail car with seats for the disabled.
Passengers with disabilities and those who require a wheelchair are automatically checked against the Federal Register of Disabled Persons in order to offer priority tickets.
3. Selection of Train and Issuance of E-Ticket
A user can apply the "SFR (formerly SIF) benefit" filter to see trains operated by the carriers (JSCo "RZD" (DOSS carrier), JSC "FPC", JSC "PCS", JSC "RWY") that provide services to persons entitled to benefits, for which e-tickets may be issued. If all carriers on a route provide services to persons entitled to benefits, the filter is not displayed.
Users shall obtain access to view the ECSFR (formerly ECSIF) list on the personal data entry page of the ticket sale system after indicating the insurance number of individual personal account (INIPA), selecting the type of document (passport) and entering its number.
To continue the issuance of an e-ticket, the ECSFR (formerly ECSIF) shall be selected: one number for a one way trip or two numbers for a round-trip. In case there is no required quantity of valid ECSFR (formerly ECSIF) to make a trip, e-tickets may not be issued. A message is also displayed to warn a user of the responsibility for selecting the required ECSFR (formerly ECSIF) corresponding to the conditions of a trip.
If, at the same time, an e-ticket is issued using the ECSFR (formerly ECSIF) for another passenger (accompanying adult or child) who has its ECSFR (formerly ECSIF), the ECSFR (formerly ECSIF) list shall be displayed for such passenger in a similar way. A passenger shall choose the required quantity of valid ECSFR (formerly ECSIF) from the list.
After entering personal data and selecting the ECSFR (formerly ECSIF), a user shall reserve seats, check personal data, and confirm the order. If the information (personal data, period of validity, itinerary, etc.) contained in ECSFR (formerly ECSIF) does not coincide with the information entered by a user, an e-ticket may not be issued. Where necessary, an additional charge for services shall be paid using a bank card.
On completion of issuance of an e-ticket, an e-ticket control coupon containing, apart from the established data, the information on the SFR (formerly SIF) electronic coupon is displayed in the user’s personal account.
The information on the absence of seats in an unnamed train for the specified itinerary at the time of issuing an e-ticket shall be contained in the user’s personal account and in the e-ticket control coupon issued to a named train.
If you did not use the service of electronic registration on the website or the service of electronic registration is not provided for a train selected by you, in order to board a train, you should receive a boarding coupon on the travel document form at a booking office or self-service terminal only in the territory of the Russian Federation (the passenger shall check out the hours of operation of a booking office on its own in the ‘booking offices and terminals’ section on the website).
4. Return of E-Tickets Issued Using ECSFR (formerly ECSIF)
E-tickets can be purchased using an electronic coupon of the ECSFR (formerly ECSIF) in the My Account section up to 1 hour before the train is scheduled to leave the station for routes where online check-in is in operation. Please refer to Section 11.1 of the "Long-Distance Trains" Offer for routes that do not have online check-in. E-tickets on JSC FPC trains are refunded in the user’s personal account before the train departs the boarding station.
The procedure for obtaining a refund on an e-ticket issued using an ECSFR (formerly ECSIF) is set out in the Rules for the Transportation of Passengers, Luggage and Cargo Luggage by Rail in accordance with Order No. 352 approved by the Ministry of Transport of Russia on 5 September 2022 (Section 11.2 of the "Long-Distance Trains" Offer).
E-tickets issued using ECSFR (formerly ECSIF) shall be subject to return as a result of a train stop en route or as a result of interruption of a trip due to an illness of a passenger or a fault of railways according to the existing rules for travel documents. Before returning an e-ticket at the booking office, a printed copy of the e-ticket shall be received.
E-tickets issued using the ECSFR (formerly ECSIF) technology shall be reissued according to the existing rules.
An e-ticket shall be reissued only for the rail car of the same carrier for which the document was issued, and for the car type not below the one being reissued.
If an e-ticket cannot be issued using the ECSFR (formerly ECSIF) technology, a recipient of social services shall contact a regional branch of the SFR (formerly SIF) to find out and then remove the causes of such situation.